SS
Semakaleng S
Active since Feb 2019
53
Reviews
0
Industries
Reviews
53 reviews3 months ago
Paying for No Service Since December,Unacceptable Service: Paying Without Receiving
My household has been without fibre connection since early December, and to this day I am still sitting without service. Every time I query the issue on WhatsApp, your agents repeat the same script: 'Please confirm if the following lights are green on the fibre device: Power, PON and WLAN?' I have confirmed this countless times — the lights are green, yet I still have no network. To make matters worse, today I was told I must make a payment, which I did, despite the fact that I am paying for a service I am not receiving. This is unacceptable. No one has bothered to call me, update me, or confirm that a technician will be sent to investigate. I demand immediate assistance. I expect a technician to be dispatched without further delay, and I want confirmation of when this will happen. I am paying for a service that has not been delivered for weeks, and the lack of communication and accountability is unacceptable.
112 replies
4 months ago
Authorisation Failure – Child’s Health Compromised”
My child is unwell, and I was told I should have consulted earlier—as if a child plans when to get sick. The so‑called doctor, Thabang Matlala, clearly has no understanding that illness is unpredictable. Now I’m being forced to pay cash because I never received an authorisation number. When I called Unity, their IVR claimed I phoned after hours. Why must I struggle for authorisation and still end up paying out of pocket?
56 replies
5 months ago
Refund Delay, Poor Service, Broken Promises and Poor Communication
I am extremely disappointed with how my query has been handled by Tamrin Job, Christopher, and Rae-quaan, as well as with the overall treatment I have received throughout this process. Despite the item being collected on 30 September 2025, I have yet to receive my refund, and it still does not reflect in my bank account. I have already completed all the required steps: signing the indemnity form, submitting my proof of banking, and clearly stating that I will not share my bank statement since all the necessary information can be extracted directly from the banking app. On 23 October 2025, I was advised of the refund turnaround time (TAT). Yet, to date, nothing has been processed or reflected in my account. This shows a complete lack of urgency and accountability. Every agent I have communicated with via email has demonstrated poor customer service, leaving me with the impression that Truworths does not care about its clients. To make matters worse, the WhatsApp portal agents are nameless, lack empathy, and provide no real assistance or understanding. This further highlights the absence of professionalism and customer focus within Truworths’ support channels. I have been more than patient, but this ongoing delay and lack of communication are unacceptable. I expect immediate resolution and transparency regarding my refund.
0 replies
7 months ago
Undelivered parcel
The promised delivery timeframe of 5 to 7 working days has now elapsed without receipt of the item. I have made efforts to follow up on this matter. A WhatsApp agent informed me that the parcel is with the courier, yet I have received no further updates or delivery. To add to my frustration, I have now been billed for the item—despite not having received it. This is entirely unacceptable. It is a clear double standard to charge me for an item and threaten me with interest or overdue notices should I delay payment, while you have failed to uphold your side of the transaction by delivering the parcel on time. Please note: the item purchased is a gift. I have been available all week to receive it, but I will be out of town next week. If the item is too large or small , who is responsible for returning it to the nearest store? Alternatively, will you ensure that the item is collected from the delivery location and a replacement is sent to the same address?
0 replies
7 months ago
Request for Clarification on Funeral Cover Refund
My Brother initially took out a policy at Shoprite Naledi which included myself and both of our parents. Upon returning to the store to correct some personal details that had been captured incorrectly, he was informed that my father was ineligible to be added to the policy due to exceeding the age limit. The attending agent advised that all premiums paid on behalf of my father would be refunded. He requested the refund to be sent to my bank account as he does not have a bank account, he provided my banking details for the refund. However, I received a notification of only R31.20, which appears to be incorrect. He was informed that he would be refunded for five months’ worth of premiums paid for our father. We kindly request clarification regarding the refund amount and assistance in resolving this matter. For reference, we previously sent an email and was issued reference number 151101924. Upon following up, we were given a new reference number 151242880.
212 replies
8 months ago
Unresolved Streaming Issue
I am writing to follow up on a persistent and deeply frustrating issue with my account. Despite having a fully paid, active subscription, I have been completely unable to stream or download any content for over a month. Every time I try to watch something, I encounter the same error message: “Something went wrong. Sorry, there was a playback error. Please try again.” I have already tried the standard troubleshooting steps, including restarting the app, checking my internet connection, and even reinstalling the application. None of these actions have resolved the issue. This problem is compounded by a series of confusing and unhelpful interactions with your support team. I initially reported this issue via email and was assisted by Tholakele. After I provided all the requested information, she mentioned a known issue with A devices and said your technicians were working on it. When I asked for a time frame, I never received a response. My follow-up email was then answered by Luyanda, who asked for the exact same information I had already provided. When I asked about Tholakele, I received no reply. The next response was from Marcia, who again apologized for the inconvenience and requested the same information. Finally, Ayanda responded, once again asking for the same details. This continuous cycle of being passed from one agent to another, each asking for the same information, is highly inefficient and unacceptable. It's clear that the agents are not reviewing the previous correspondence in the email chain, which is incredibly frustrating and makes me feel like my issue is not being taken seriously. I am paying for a premium service that is completely non-functional. I expect a prompt and effective resolution.
2 replies
8 months ago
Undelivered Order
I placed through the Pick n Pay app on Friday, 1 August 2025. My order, which included chillers punch, was never delivered. I have checked the app and the status of my order seems incorrect, as it shows as having been completed, but I never received the items. Please provide a full refund for my order. Note : This is a second complaint /refund request from me .An email was sent and there's no update on the ASAP APP First order number 4000994056-Parcel not received Second order number 4001030511- received incorrect sized item
0 replies
9 months ago
Lack of Response
I am writing to express my deep concern and frustration regarding an unresolved issue following my online consultation with Dr. Khan on Sunday, 29 January 2025. During the consultation, the session ended abruptly before I could confirm whether I had received the referral letter or ask any further questions. On 29 June 2025 at 13:18, I received an email from Miss Loumé van Tonder containing a referral letter in an HTML format. Unfortunately, I have been unable to open the document despite multiple attempts. Since then, I have sent follow-up email to sendmail@intercare.co.za but have not received any response from Miss van Tonder or anyone else from your team. This lack of communication is extremely distressing, especially considering that my child is unwell and urgently needed to see a doctor. Due to the delay and lack of support, I was forced to take him to a public clinic, despite having medical insurance. Sadly, his condition has not improved. I am now left wondering: must my child’s health deteriorate further—or worse—before I receive assistance with something as basic as a referral letter or authorization? I urgently request that this matter be escalated and resolved without further
56 replies
16 months ago
Unable to cancel
A request fot the Policy was sent in October but your Agent told us about a freezing period where my mom wont pay the policy from November to January funny part is that she was debited. HOW ON EARTH DO YOU EXPECT MY MOTHER TO CALL YOU GUYS AFTER HER REQUEST YOUR AGENTS DON'T EVEN CALL WHEN THE LINE CUTS
56 replies
20 months ago
Dissatisfactional service
I placed an order with KFC empireroad ParktownOrder number 111544 and the chillie cheese fries were like 5 in a box and there was not enough source on them.I know the meals i bought are snacks but how on earth is when i buy in store the chips are more but less when they get delivered and now i call their call center i speak to Portia who place me on hold after that she hung up when i called back i spoke to Thokozane who asked for details that i have already provided while busy with him on the call someone else from KFC calls to tell me they calling from their customer service when i asked for her ne she Hung up. I dont know how will this be sorted if Agents are so *********** and clueless of what they are doing and i know they will say im crazy but my craziness is caused by the way my meal was and the laziness of call center Agents
0 replies
Review Distribution
5 Star
6 (11.320754716981131%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
47 (88.67924528301887%)