ZN
zama N
Active since Apr 2015
39
Reviews
0
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Reviews
39 reviews3 months ago
Script not under formulary
What a pain in the ass! Your medical insurance used to be so good, now you're serviced and attention to detail has gone down the drain. I consulted with your doctor's at intercare and I was prescribed things that are not on the formulary. I phoned and spoke to Sbu who told me there's no way I can be reimbursed as it is the Dr's fault. I mean these are your doctor's under your network! I've just paid R140+ and I want to be reimbursed as I have nothing to do with an incorrect script being issued. I dread using your service at any pharmacy. I wish our organisation can stop using Unity Health, it is not worth it at all. I might ditch you totally this year.
392 replies
6 months ago
MTN Tongaat Poor Service
I've been to MTN Tongaat Mall since yesterday to do a sim-swap. Yesterday the system was offline and after being given a run around by Mtn call centre I used up all my attempts. I was informed to go in store as they have unlimited attempts. To my surprise when I get there the Indian guy whom I found there sitting oh so casually tells me I need to bring an affidavit, mind you I was there yesterday and he made no mention of this. When asked about the affidavit part he says it is a "store policy" and not a MTN, while the other African lady who was serving another customer by the till area screams "It is an MTN policy" and later changes her mind and says it is a store policy that started last month. I then tell the Indian guy he could've informed me yesterday and he is obviously irritated by my questions and says "OKAY" it's my fault. Furthermore, he tried to downplay his lack of service by saying "probably when I came yesterday the store was busy" No! I came and there was no one in the store and I found him in a relaxed comfortable position ,JUST CHILLING ON HIS PHONE JUST LIKE TODAY! The Indian consultant is so unbothered you'd swear he owns the store with his nonchalant behaviour. To the African lady stop jumping in conversations that don't concern you, deal with the customers you are serving, be professional. I will post this review here for MTN Tongaat and I'd like to here more about this store policy from MTN national. Poor, poor service!
0 replies
10 months ago
Poor service,removing reviews,pathetic
Why are you removing my review? Till now I'm sitting with the referral letter with no authorization. What's the point of the inter are Dr's giving referral letters with no authorization? Answer that question. Why must I call you after speaking to a certified healthcare professional? I will write a review everyday. I do have the time and energy. You think we pay premiums to beg you for authorisation.
56 replies
10 months ago
Authorization issues
So after receiving a referral from an inter are Dr we still need to call for authorisation. You guys aren't serious. And your service is deteriorating shame.
112 replies
13 months ago
Do not take this cover( Look elsewhere)
Poor service with their online consultation, Dr's providing prescriptions with formulary not covered by unity health. I've been to 2 Clicks pharmacies and both don't have stock of the prescribed medicine. Do not take any cover with them, every year they place new restrictions. The only thing Unity Health is good for is GP and Dentist Visits. I haven't been hospitalized to comment on their hospital cover.
53 replies
13 months ago
Pathetic!
Worse service ever with inter-care online consultation, so I spoke to a Dr who provided a script and only to be told by the pharmacist that the medicine prescribed is not on the formulary. Wasted petrol, sick and stranded. Now I had to use my own cash to buy medicine. Unity Health gets worse every year and the benefits keep on decreasing yearly. I'm so glad our team is wanting to change this nonsense called Unity Health. The only thing you are good for is GP visits of which now have become a hassle as we need to call in each time before visiting a doctor.
106 replies
13 months ago
*****ster vibes! Don't open a business account with Capitec.
From my previous review where I was charged for 3 cards instead of one and incurred R800 in charges. Now my case ha been closed and I am still charged auth fees R100 per card R300 in total. I mean are you guys playing dumb or what? Who requested 3 cards from you? Why am I being charged for anything relating to these additional cards? You guys are behaving like *****sters! I will close this card as soon as you have fixed this mess!
212 replies
13 months ago
****ming Business Banking New Clients
I recently opened a business account with Capitec,to my surprise I received 3 different cards upon delivery. I did not order 3 cards as I'm the only member in my small company. Another surprise was when I viewed my statement it shows that I am charged for both cards and I'm sitting at negative R800. I believe this was done intentionally as a way of ****ming customers R800 till date I've had no feedback regarding the matter. It has been two weeks.
159 replies
16 months ago
******* service ( No Assist Button)
After the recovery of my vehicle by Tracker, I was really excited. Though I had to cancel my policy for a short while as my car was in repairs. Today I went to one of their fitment centres and to my surprise after the installation I asked about the assist button and I'm told this is no longer offered manually and it is linked to the App. Are you guys insane or what? So one needs to log in to an app should there be an issue while driving? The consultant I spoke to didn't tell me that this service is no longer available. I'd rather pay another company then to not have an assist button inside the vehicle. I called the call centre and I'm told that I can get a key tag with an assist button for Ola once off fee of R199. BINGO!!! It's all about the money! I asked to cancel the lady had no problem transferring me to a cancellations department with zero ****ing retention skills. Guys be aware of this!!! ****ing ridiculous, I'm not going to pay you R200 for a ****ing assist button on top of the premium. Someone must call me and you should come and remove this device as soon as possible. I don't have time for nonsense.
336 replies
16 months ago
Excellent Service After ****** Vehicle
Well done to Prime! My car was ****** and recovered with damages. The Prime team was very efficient and all repairs were done efficiently. The incident took place on the 19th of November and my car was fully fixed yesterday and in a perfect condition. I'm happy and thank you for the seamless process. All you need to do is to provide them with all the information they need e.g case number, car logbook, tracker log and other information from tracker. My excess had reduced to R2500. Awesome service, good job!
56 replies
Review Distribution
5 Star
3 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
20 (51.282051282051285%)
1 Star
16 (41.02564102564103%)