Review ofUnity Health
Unity Health
1.7|25 reviews
Responds in 66 hours 11 min
CF
Christal F
1 reviews | Active since Member
07 Jan 2026, 20:28
UNITY HEALTH YOUR SERVICE SUCK!!!!!
I am so disappointed in the service I have been receiving from Unity Health. Apparently my benefits has been suspended due to missed premiums, as they claim. The funds has been in my account since 20/12/25 for the debit that was supposed to be deducted on 31/12/25. I have checked my statement, no debit order was attempted, nor was it declined by my bank as I received no msg from my bank informing me of insufficient funds. Now they claim that there was no funds in my account, the funds is still there. My benefits has now been suspended to due their incompetence and someone not doing their job properly. This was also not the 1st time that my debit order hasn't been deducted. They then charged me double the amount, again due their incompetence. Then they blame you even though the funds was there. I have sent 2 emails as well with regards to another query which they also didn't bother replying to. I had to request a Call me back from them.
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Replies (56)Unity Health's replyOfficial
08 Jan 2026, 09:08Good day,
We have investigated this matter and have concluded the following.
The debit order was rejected by your bank due to insufficient funds. Kindly do contact your bank in order to ascertain why the debit order was rejected as you indicate funds were available. Furthermore, we confirm that feedback was provided to you on 7 January 2026. Banking details have been included. Once the payment has been facilitated, kindly do forward the proof of payment to Unity Health to activate your benefits.
Should you require any additional information, please do not hesitate to contact the Unity Health Call Centre on 0861 366 006.
Kind regards
The Unity Health Team.
We have investigated this matter and have concluded the following.
The debit order was rejected by your bank due to insufficient funds. Kindly do contact your bank in order to ascertain why the debit order was rejected as you indicate funds were available. Furthermore, we confirm that feedback was provided to you on 7 January 2026. Banking details have been included. Once the payment has been facilitated, kindly do forward the proof of payment to Unity Health to activate your benefits.
Should you require any additional information, please do not hesitate to contact the Unity Health Call Centre on 0861 366 006.
Kind regards
The Unity Health Team.
Best regards,
Unity Health's reply08 Jan 2026, 09:08
Official
Good day,
We have investigated this matter and have concluded the following.
The debit order was rejected by your bank due to insufficient funds. Kindly do contact your bank in order to ascertain why the debit order was rejected as you indicate funds were available. Furthermore, we confirm that feedback was provided to you on 7 January 2026. Banking details have been included. Once the payment has been facilitated, kindly do forward the proof of payment to Unity Health to activate your benefits.
Should you require any additional information, please do not hesitate to contact the Unity Health Call Centre on 0861 366 006.
Kind regards
The Unity Health Team.
We have investigated this matter and have concluded the following.
The debit order was rejected by your bank due to insufficient funds. Kindly do contact your bank in order to ascertain why the debit order was rejected as you indicate funds were available. Furthermore, we confirm that feedback was provided to you on 7 January 2026. Banking details have been included. Once the payment has been facilitated, kindly do forward the proof of payment to Unity Health to activate your benefits.
Should you require any additional information, please do not hesitate to contact the Unity Health Call Centre on 0861 366 006.
Kind regards
The Unity Health Team.
Best regards,