Useless Home Affairs call Centre. Disgusting nd Useless

I have called.. Voicemail says call back at 12.30...call back 12.35.i have been holding on a solid hour. My ID has been done 3 months ago.. They still haven't called or emailed to say my ID nd my daughters is ready... USELESS BEYOND BELIEF. From the TOP TO THE BOTTOM. Sies... Disgusting.. No words for your company. Sies.. Sies... Sies...