No show for UPL Durban

I'm so disappointed in the service or lack of that I have received from UPL in Prospectin. On the 15th I called in tho find out if they are working on the 16th of which they said they are and would start working from 8am, I was there on the 16th at 8am as I needed to take fasting bloods.....I was parked at the gate with the security guard trying to get someone to assist me and had to turn back after 45 minutes because no one was available to help and they weren't doing bleeds on that day. I left disappointed, called in and was told they'd be working Friday the 17th, I just left now AGAIN because today again they don't have anyone doing bleeds. Considering I've been driving from Umbilo just to go there I'm very disappointed.