Cannot get in touch with anyone at the Matriculation Exemption Board

Absolutely disgusting service. Both your website and you phone lines indicate that you opened the 4th of January. I have been trying non-stop to speak to someone other than the automated response on the other end of the phone. It just rings. However, when I called now just after 4 PM there is a different response stating that your hours close at 4 PM. So why has no one answered any calls before then? I have spent since the morning of the 4th of Jan and until just after 4 PM today (the 6th) and have had no communication or responses. I have sent countless emails both using the supplied email address on the website, via my own email account, as well as the fields that can be filled in on the website in order to be contacted. I have spent 2 days "chatting" with the WhatsApp chat facility offered only to be replied to that I firstly my question was not understood and I should type in the word "agent" in order to be put in contact with an agent. I have 2 days worth of back and forth of: "Please note your question is unclear. Please rephrase your question, or if you prefer to be transferred to a call centre agent, please type the word AGENT. Customer service is our top priority. .". I type in the word "agent" and the only reply I keep receiving each time I type it in is : Thank you, We are connecting you to one of our agents to assist further ...".

This is absolutely appalling service. It took less than 24 hrs to have my high school transcripts sent to from the school overseas and in MORE time than that I still have not been ale to speak to a person.

I would like to say that I am surprised by this type of service however sadly I cannot say so. It is just the usual type of service and customer care we are receiving here in South Africa.