Formal Complaint Regarding Exemption Application Process

Dear Sir/Madam,

I am writing to express my deep dissatisfaction with the handling of my matriculation exemption application. I have paid the required fee four times and submitted all necessary and verified documentation, yet I continue to face unjustified rejections and poor service.

Despite submitting the following:

Proof of completion of a Foundation Programme with Unisa (NQF Level 5 diploma and results), Evidence of my completed degree at an NQF Level 7, and Documentation meeting the stated criteria for a complete exemption by virtue of post-school qualifications (par 18), I receive the same response: “The applicant does not qualify for any type of exemption on the basis of the documentation submitted to this office.”

Your response further requests an academic record for the Foundation Programme, which I have already provided, and suggests that I apply for a condonation of error signed by The Registrar—despite the fact that I clearly meet the minimum criteria as outlined on your website.

I am 40 years old, with an NQF Level 7 qualification, and have fulfilled all the post-school requirements to qualify for this exemption. Holding on calls for nearly two hours only to receive no assistance further adds to the frustration. This lack of accountability and willingness to resolve my issue is unacceptable.

Additionally, Unisa has refused to provide the necessary support unless I register for the 2025 academic year, which is both unprofessional and contrary to the principles of service delivery.

I request the following immediate actions:

A detailed review of my exemption application and supporting documents. Confirmation of my eligibility for exemption based on my qualifications. Clear communication of any further steps, if applicable, with a timeline for resolution. I expect a resolution to this matter within 10 working days. If no satisfactory response is received, I will escalate this complaint to higher authorities, including the Department of Higher Education and Training (DHET).

Your prompt attention and action on this matter will be greatly appreciated.

Sincerely,