Unacceptable Service & Lack of Accountability – Stellenbosch University Studentaccounts@sun.ac.za,

I am extremely disappointed with the poor service I have received from Stellenbosch University regarding the handling of my student account. My employer made payment for my studies in May 2024, yet my account has STILL not been updated on the student portal. Despite numerous emails and calls, I have received little to no assistance.

In January 2025, I spoke to a representative using the email 23184221@sun.ac.za, who assured me that my account would be updated and that I would receive an updated statement. Months later, nothing has changed! I have sent multiple follow-up emails, all of which have been ignored.

This ongoing issue is preventing me from accessing my results, and the lack of urgency from the university is beyond frustrating. It is completely unacceptable that a matter of this importance is being disregarded despite my continuous efforts to resolve it.

I expect Stellenbosch University to act professionally and rectify this issue immediately. If not, I will be left with no choice but to escalate my complaint further. I strongly urge future students to be cautious about dealing with the university’s finance department, as their lack of accountability and poor service is deeply concerning.

#UnacceptableService #StellenboschUniversity #PoorStudentSupport #IgnoredEmails