NM
Nokuthula M
Active since Sep 2015
29
Reviews
0
Industries
Reviews
29 reviews8 months ago
Too slow in updating customer information
This credit bureau can destroy your life; they take too long to update customer information and updating credit score. I had an old account from African bank which I've send numerous emails asking them to remove it. the account was last updated in 2022 and their new system which does not allow you to place a dispute.
53 replies
10 months ago
Terrible Service - Still Waiting for My Refund After 17 Days!
I made a payment to this company 17 days ago, and I am still waiting for my money to be refunded. Despite giving them more than enough time to investigate, they keep making empty promises and excuses instead of resolving the issue. It is shocking how little they respect their customers — they are quick to take your money but drag their feet when it comes to paying it back. I have now escalated this matter to the Ombud and the NCR and will be opening a formal case against them. I strongly urge anyone considering using this company to think twice. If this is how they handle simple transactions, I can only imagine how bad things get when there are bigger issues. Do yourself a favour and take your business elsewhere — you’ll save yourself time, money, and unnecessary frustration.
0 replies
10 months ago
Title: Extremely Disappointing Service and Unauthorized Charges – Poor Customer Support
I am absolutely appalled by the level of service and the way my recent concerns have been handled by DSTV. I raised an issue regarding my account, which had unauthorized charges and services added without my consent, and to make matters worse, I was treatct Plus and HD PVR subscription, were added—services I never signed up for. I had explicitly called DSTV’s support center to cancel my Compact subscription and Showmax, which was supposed to be part of a price lock agreement that ends in two days. However, these services weren’t canceled as requested. Instead, new subscriptions were added without my authorization, and my account continues to show incorrect charges. What’s worse, the consultant I spoke with, Sihle, was not only rude and unprofessional but also **** about the terms of my contract. When I raised that my contract was ending in 24 months, she initially stated that the agreement would end in two years, but when I told her that the price lock agreement was ending soon, she abruptly changed her story, claiming that it was actually ending in four days. To top it off, she tried to push additional services onto me, forcing me to take them, which was completely unacceptable. Despite paying my account in full for the last three months, I keep receiving notifications stating my account is in arrears. This ongoing issue is causing significant frustration and concern about whether I’m being overcharged or misled. I am now requesting that DSTV: Immediately remove the unauthorized Compact Plus and HD PVR subscriptions from my account. Correct my account balance and payment history. Confirm that my request to cancel Compact and Showmax has been processed. Provide a formal explanation as to why these unauthorized charges and subscriptions were added to my account. This entire experience has been incredibly stressful, and I am deeply disappointed with DSTV's lack of urgency in resolving this matter. If these issues are not addressed immediately, I will have no choice but to escalate this matter legally and explore other service providers. Account: 87687181 ID:8202250421082 068 700 6552
0 replies
10 months ago
Extremely Disappointing Service and Unauthorized Charges – Poor Customer Support
ChatGPT Log in You said: Where is the hellowpeter review I did just now ChatGPT said: If you've just submitted a review on HelloPeter and can’t see it yet, here’s how to locate it: Log in to your HelloPeter account (on hellopeter.com or via their WhatsApp chatbot). reddit.com +15 blog.hellopeter.com +15 deal.town +15 Click on “Your Profile” or your avatar. There’s a section for “My Reviews”—your recent posts should be listed there. You can also search directly for the business you reviewed, then check their review list—your review should appear at the top if it’s recent. blog.hellopeter.com +1 blog.hellopeter.com +1 Why your review might not appear immediately: Business not yet registered: If you reviewed a business not yet claimed on the platform, they may not have a dedicated page or notifications enabled—your review might be pending until they claim the profile. intercom.help +6 blog.hellopeter.com +6 blog.hellopeter.com +6 Moderation delay: HelloPeter screens reviews for suspicious content. If your review triggered any filters, it might be awaiting approval. trustpilot.com +12 blog.hellopeter.com +12 reddit.com +12 ✅ Checklist: Did you do this? Submitted while logged in Completed each required field: title, rating, detailed experience Didn’t include profanity or sensitive content For new businesses, you entered their email so they’d get notified blog.hellopeter.com ✅ What to do next: If… Try this You’re signed in and still don’t see it Log out, log back in or try a different browser/device The review is missing entirely It might be under moderation—wait a little and check again You entered an email for an unlisted business The review may only appear once they claim their profile Let me know what you see—and if it's still missing, I can help troubleshoot further! You said: Good day I hope this message finds you well. I am writing to formally raise a serious concern regarding unauthorized charges and services added to my account. My account balance initially stood at R1500, increased to R1700, and is now at R1900. I made a payment of R500 with the intention of reducing my next month’s bill, yet I have noticed new charges for services I never subscribed to. Upon reviewing the breakdown, I see that a Compact Plus subscription and an HD PVR subscription have been added to my account without my consent. I currently only have: 1 Compact subscription, 2 x internet service, and Showmax (which I recently contacted your call center to cancel the compact and showmax due to the price lock agreement ending in two days). I explicitly requested the cancellation of Showmax and Compact during a recent call with your support center. However, not only was that not actioned, but new services were added instead—services I never agreed to. This is highly irregular and, quite frankly, unacceptable. I also wish to report the conduct of one of your consultants, Sihle, who was extremely unprofessional and aggressive during the call. I do not understand why these services were added following our conversation, and I suspect they may have been done so without proper authorization. Furthermore, despite paying my account in full over the past three months, I continue to receive notifications stating that my account is in arrears. This is deeply frustrating and makes it appear as though I am being overcharged or misled. This matter is now urgent. If these incorrect charges and services are not reversed and my account corrected immediately, I will be left with no alternative but to escalate this through legal channels. I am also prepared to cancel all services, including my intenet and switch to a different provider. I respectfully request: Immediate removal of the Compact Plus and HD PVR subscriptions. Correction of my account balance and payment history. Confirmation that my request to cancel Compact and Showmax has been processed. A formal explanation for these unauthorized changes. I trust you will treat this with the seriousness it deserves and resolve the issue without further delay. Kind regards, Nokuthula Mabumbulu Account: 87687181 ID:8202250421082 068 700 6552 Please note you will receive a call from our sales department on how you can save on your package and get an Explora ultra decoder .The offer also allows you to skip 2 years of our Price Increase and they will also tell you more about our insurance deal for your decoder/router and the internet packages we have as well as our covers, can they contact you on the number you have provided me with?😊 my response Please respond to my query and fix my account. I contacted u for that. The consultant was rude she even **** to me and my contract is ending in 24 months and when I told her that the 2 years is over, she changed her statement and said it is ending in 4 days and now I see she added subscription I did not apply for forcing me to take the services. Please help me to write a review about dstv and consultant in Hello Peter ChatGPT said: Here’s a review you can use for HelloPeter that captures the seriousness of your concern, while addressing the specific issues with DSTV and the consultant: Title: Extremely Disappointing Service and Unauthorized Charges – Poor Customer Support Rating: 1/5 I am absolutely appalled by the level of service and the way my recent concerns have been handled by DSTV. I raised an issue regarding my account, which had unauthorized charges and services added without my consent, and to make matters worse, I was treated with complete disrespect during the call. To begin with, I noticed that my account balance, which started at R1500, had mysteriously increased to R1700 and now R1900. I made a payment of R500 to reduce next month’s bill, but instead, new services, including a Compact Plus and HD PVR subscription, were added—services I never signed up for. I had explicitly called DSTV’s support center to cancel my Compact subscription and Showmax, which was supposed to be part of a price lock agreement that ends in two days. However, these services weren’t canceled as requested. Instead, new subscriptions were added without my authorization, and my account continues to show incorrect charges. What’s worse, the consultant I spoke with, Sihle, was not only rude and unprofessional but also **** about the terms of my contract. When I raised that my contract was ending in 24 months, she initially stated that the agreement would end in two years, but when I told her that the price lock agreement was ending soon, she abruptly changed her story, claiming that it was actually ending in four days. To top it off, she tried to push additional services onto me, forcing me to take them, which was completely unacceptable. Despite paying my account in full for the last three months, I keep receiving notifications stating my account is in arrears. This ongoing issue is causing significant frustration and concern about whether I’m being overcharged or misled. I am now requesting that DSTV: Immediately remove the unauthorized Compact Plus and HD PVR subscriptions from my account. Correct my account balance and payment history. Confirm that my request to cancel Compact and Showmax has been processed. Provide a formal explanation as to why these unauthorized charges and subscriptions were added to my account. This entire experience has been incredibly stressful, and I am deeply disappointed with DSTV's lack of urgency in resolving this matter. If these issues are not addressed immediately, I will have no choice but to escalate this matter legally and explore other service providers. Account: 87687181 ID:8202250421082 068 700 6552
0 replies
10 months ago
Extremely Disappointing Service and Unauthorized Charges – Poor Customer Support
ChatGPT Log in You said: Where is the hellowpeter review I did just now ChatGPT said: If you've just submitted a review on HelloPeter and can’t see it yet, here’s how to locate it: Log in to your HelloPeter account (on hellopeter.com or via their WhatsApp chatbot). reddit.com +15 blog.hellopeter.com +15 deal.town +15 Click on “Your Profile” or your avatar. There’s a section for “My Reviews”—your recent posts should be listed there. You can also search directly for the business you reviewed, then check their review list—your review should appear at the top if it’s recent. blog.hellopeter.com +1 blog.hellopeter.com +1 Why your review might not appear immediately: Business not yet registered: If you reviewed a business not yet claimed on the platform, they may not have a dedicated page or notifications enabled—your review might be pending until they claim the profile. intercom.help +6 blog.hellopeter.com +6 blog.hellopeter.com +6 Moderation delay: HelloPeter screens reviews for suspicious content. If your review triggered any filters, it might be awaiting approval. trustpilot.com +12 blog.hellopeter.com +12 reddit.com +12 ✅ Checklist: Did you do this? Submitted while logged in Completed each required field: title, rating, detailed experience Didn’t include profanity or sensitive content For new businesses, you entered their email so they’d get notified blog.hellopeter.com ✅ What to do next: If… Try this You’re signed in and still don’t see it Log out, log back in or try a different browser/device The review is missing entirely It might be under moderation—wait a little and check again You entered an email for an unlisted business The review may only appear once they claim their profile Let me know what you see—and if it's still missing, I can help troubleshoot further! Sources You said: Good day I hope this message finds you well. I am writing to formally raise a serious concern regarding unauthorized charges and services added to my account. My account balance initially stood at R1500, increased to R1700, and is now at R1900. I made a payment of R500 with the intention of reducing my next month’s bill, yet I have noticed new charges for services I never subscribed to. Upon reviewing the breakdown, I see that a Compact Plus subscription and an HD PVR subscription have been added to my account without my consent. I currently only have: 1 Compact subscription, 2 x internet service, and Showmax (which I recently contacted your call center to cancel the compact and showmax due to the price lock agreement ending in two days). I explicitly requested the cancellation of Showmax and Compact during a recent call with your support center. However, not only was that not actioned, but new services were added instead—services I never agreed to. This is highly irregular and, quite frankly, unacceptable. I also wish to report the conduct of one of your consultants, Sihle, who was extremely unprofessional and aggressive during the call. I do not understand why these services were added following our conversation, and I suspect they may have been done so without proper authorization. Furthermore, despite paying my account in full over the past three months, I continue to receive notifications stating that my account is in arrears. This is deeply frustrating and makes it appear as though I am being overcharged or misled. This matter is now urgent. If these incorrect charges and services are not reversed and my account corrected immediately, I will be left with no alternative but to escalate this through legal channels. I am also prepared to cancel all services, including my intenet and switch to a different provider. I respectfully request: Immediate removal of the Compact Plus and HD PVR subscriptions. Correction of my account balance and payment history. Confirmation that my request to cancel Compact and Showmax has been processed. A formal explanation for these unauthorized changes. I trust you will treat this with the seriousness it deserves and resolve the issue without further delay. Kind regards, Nokuthula Mabumbulu Account: 87687181 ID:8202250421082 068 700 6552 Please note you will receive a call from our sales department on how you can save on your package and get an Explora ultra decoder .The offer also allows you to skip 2 years of our Price Increase and they will also tell you more about our insurance deal for your decoder/router and the internet packages we have as well as our covers, can they contact you on the number you have provided me with?😊 my response Please respond to my query and fix my account. I contacted u for that. The consultant was rude she even **** to me and my contract is ending in 24 months and when I told her that the 2 years is over, she changed her statement and said it is ending in 4 days and now I see she added subscription I did not apply for forcing me to take the services. Please help me to write a review about dstv and consultant in Hello Peter ChatGPT said: Here’s a review you can use for HelloPeter that captures the seriousness of your concern, while addressing the specific issues with DSTV and the consultant: Title: Extremely Disappointing Service and Unauthorized Charges – Poor Customer Support Rating: 1/5 I am absolutely appalled by the level of service and the way my recent concerns have been handled by DSTV. I raised an issue regarding my account, which had unauthorized charges and services added without my consent, and to make matters worse, I was treated with complete disrespect during the call. To begin with, I noticed that my account balance, which started at R1500, had mysteriously increased to R1700 and now R1900. I made a payment of R500 to reduce next month’s bill, but instead, new services, including a Compact Plus and HD PVR subscription, were added—services I never signed up for. I had explicitly called DSTV’s support center to cancel my Compact subscription and Showmax, which was supposed to be part of a price lock agreement that ends in two days. However, these services weren’t canceled as requested. Instead, new subscriptions were added without my authorization, and my account continues to show incorrect charges. What’s worse, the consultant I spoke with, Sihle, was not only rude and unprofessional but also **** about the terms of my contract. When I raised that my contract was ending in 24 months, she initially stated that the agreement would end in two years, but when I told her that the price lock agreement was ending soon, she abruptly changed her story, claiming that it was actually ending in four days. To top it off, she tried to push additional services onto me, forcing me to take them, which was completely unacceptable. Despite paying my account in full for the last three months, I keep receiving notifications stating my account is in arrears. This ongoing issue is causing significant frustration and concern about whether I’m being overcharged or misled. I am now requesting that DSTV: Immediately remove the unauthorized Compact Plus and HD PVR subscriptions from my account. Correct my account balance and payment history. Confirm that my request to cancel Compact and Showmax has been processed. Provide a formal explanation as to why these unauthorized charges and subscriptions were added to my account. This entire experience has been incredibly stressful, and I am deeply disappointed with DSTV's lack of urgency in resolving this matter. If these issues are not addressed immediately, I will have no choice but to escalate this matter legally and explore other service providers.
0 replies
14 months ago
Unacceptable Service & Lack of Accountability – Stellenbosch University Studentaccounts@sun.ac.za,
I am extremely disappointed with the poor service I have received from Stellenbosch University regarding the handling of my student account. My employer made payment for my studies in May 2024, yet my account has STILL not been updated on the student portal. Despite numerous emails and calls, I have received little to no assistance. In January 2025, I spoke to a representative using the email 23184221@sun.ac.za, who assured me that my account would be updated and that I would receive an updated statement. Months later, nothing has changed! I have sent multiple follow-up emails, all of which have been ignored. This ongoing issue is preventing me from accessing my results, and the lack of urgency from the university is beyond frustrating. It is completely unacceptable that a matter of this importance is being disregarded despite my continuous efforts to resolve it. I expect Stellenbosch University to act professionally and rectify this issue immediately. If not, I will be left with no choice but to escalate my complaint further. I strongly urge future students to be cautious about dealing with the university’s finance department, as their lack of accountability and poor service is deeply concerning. #UnacceptableService #StellenboschUniversity #PoorStudentSupport #IgnoredEmails
0 replies
15 months ago
Slow actioning of dispute
The slow handling of disputes by this credit bureau has been extremely frustrating. I previously submitted a dispute for a paid-up Planet42 account, and they took seven days just to begin processing it. To make matters worse, those seven days were not included in the 20-day resolution period. Ultimately, I had to request them to cancel the dispute because of their delays. In contrast, TransUnion resolved the same issue in less than 20 days after I provided a paid-up letter. I struggle to understand why Experian takes so much longer. If we had the option, many of us would prefer using TransUnion because their service is significantly more efficient. Now, I’ve submitted another dispute for the same Planet42 account via their system, accompanied by emails sent on January 2, 2025, yet no action has been taken to date. Their delays are unacceptable and are causing unnecessary inconvenience.
392 replies
16 months ago
Request to Update Experian Profile - Payment for Planet 42
I am deeply disappointed with the service I have received from Planet 42 regarding the update of my account. Despite settling my account in June 2024 and providing proof of payment, they have failed to update my information on Experian (credit profile). I have made numerous attempts to resolve this issue, but my requests have been ignored or neglected. the account is active on Experian is not closed. This lack of responsiveness and accountability has negatively affected my credit profile, causing unnecessary stress and inconvenience. Such behavior is unacceptable, especially when customers have fulfilled their obligations in good faith. I believe transparency and accountability are essential for a company that aims to serve its customers effectively. Unfortunately, Planet 42 has fallen short of these expectations. If this matter is not resolved promptly, I will be sharing my experience on social media and other consumer review platforms to raise awareness about this poor service. Customers deserve better, and I hope this serves as a wake-up call for Planet 42 to prioritize their customers' concerns. To potential customers: Proceed with caution if you’re considering engaging with Planet 42. Make sure to keep detailed records and follow up persistently if issues arise. Rating: 1/5 I hope this review encourages the company to take responsibility and improve their service standards.
56 replies
16 months ago
Planet 42 refusing to close an old account at Experian affecting my credit profile
Since I am not getting any cooperation from Planet42, will be writing a new review every week. Till they close this account. Send several emails with no response or action. Paid up account not closed on Experian SA credit agent It seems that Hello Peter is the only platform where I can be heard by Planet42. I settled my account with them in June 2024 and received a confirmation letter stating that the account was closed. However, to this day, the account remains active on my Experian SA credit profile, showing a balance of R9,940. I logged a dispute with Experian on October 21, 2024, but they have not received any response from Planet42. I have also sent multiple emails to Planet42 without receiving any reply. The worse part this is affecting my score, maybe they don't want me to get any credit after them. This lack of response and disregard for customers is deeply frustrating. It’s disappointing that I have to resort to public platforms like this to get them to take action. Based on my experience, I would not recommend Planet42 to anyone, nor would I refer others to rent a car from them. This has been an absolute nightmare.
168 replies
17 months ago
Refusing to remove a dispute linked to my ID
This company is completely useless and should honestly close its doors. It is impossible to get hold of them. I’ve sent several emails without receiving any reply. I logged a dispute with Experian regarding Planet42 on October 21, 2024, and they only took action on November 27, 2024. Why would it take so long to respond to a customer’s request? By contrast, I lodged the same dispute with TransUnion, and it was resolved immediately. Their inefficiency is costing us as customers. The worst part is that I need to use my credit profile, but I can’t because they’ve placed a dispute on my ID. I have been requesting for the past six days for them to remove the dispute from my ID and cancel the prolonged investigation, yet nothing has been done. This level of service is unacceptable. I wish there were a way for the government to intervene and close down such agents who fail to provide the service they claim to offer.
112 replies
Review Distribution
5 Star
1 (3.4482758620689653%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (6.896551724137931%)
1 Star
26 (89.65517241379311%)