Graduation Closure

I submitted my final Master thesis with the UWC School of Public Health in November 2019 with the hope that I’ll be graduating in April 2020. Since COVID 19 happened everyone got their results and certificates online. Everyone in my class got their results apart from me. Only got an email from the admin “sorry-no information for graduation”. I was torn. How can everyone else get their results and I don’t yet we all submitted at the same time. According to my speculation, someone somewhere didn’t do their job!!!. I sent my Professor and Supervisor, and ccd the administrator my results request. Of which, my Professor willingly sent me all my results and communication from both examiners and even sent me the link to upload my thesis of the student portal so I’m cleared to graduate in September 2020. And guess what, the administrator emailed me to say ‘hold on’ on uploading my thesis as there were some administrative issues they were dealing with and she would advise. This was in April and until June 7 I’m still waiting. This is frustrating as technically, I haven’t submitted my thesis like all alumni. What if come September I’m still not cleared to graduate as my results have not even been uploaded on the student portal. I know that there has been lockdown but people shouldn’t be hiding behind that an an excuse for their non professionalism and efficiencies.