Experian is just refusing to keep accurate data of consumers

This is the worst credit bureau ever. Every time I logon, I definitely find an error on my credit report, but what baffles me is the organisation's unwillingness to investigate and rectify the error even when provided with legitimate information/proof.

It seems the capturing team has a tendency of capturing duplicate accounts, but update only one of the records, leaving the other account (duplicate) with the full outstanding balance - this affects my debt-to-income ratio and put's me at a risk of attracting a higher interest rate when applying for credit. I must admit this kind of seems deliberate - I cannot see a reason why only one credit bureau keeps doing this, while the others (e.g., transunion) are managing to keep accurare data. The last time this happened, I had to report experian with an external body - then suddenly the error was rectified.

I have been trying to log an account as duplicate, it's now the third time. This account was settled and closed last year on 24 October 2025, but because it's duplicated on Experian, one of the duplicate records has been correctly updated and appears as closed while the other still appears on my list of up-to-date accounts with a full balance of R1954 still outstanding, Yes the amount seems small, but it should be correctly updated as closed. I have been logging a dispute since last year, yet my dispute just gets cancelled with no valid reason. Someone is just not doing what they are supposed to do and the organisation is doing nothing about about that. It's quite bad that we have to escalate disputes before they can be rectified at experian, but I am willing to do it everytime I do not get assistance from Experian..