UPS SOUTH AFRICA are *******

I ordered an item from Daniel Wellington and UPS delivered it but I booked it for collection so I can be refunded the following day of receiving it. The item was collected on 10 December 2025 and to date I cannot get an answer from UPS South Africa as to where my parcel is and Daniel Wellington cannot process my refund until they receive it. This is the WORST EXPERIENCE I've had with from a courier business. They never answer their calls on the provided number on their website and their contact links on their website DOES NOT WORK. They are just a company of ******* who ***** people's packages