I could't find you!

If you do not phone them and follow up every day, you will not get your package, they have postponed delivery twice now, the last time because they do not have my address, which is on the Invoice they sent me for the same delivery. Then again because the driver was there but could not find me, did not try to phone me, but could not find me, how they run a business like this and why they make you pay for an express service is unbelievable!