POOREST COURIER SERVICE

UPS South Africa has the most annoying service ever. They would not deliver your parcel even if its stated as samples because they want to generate revenue and force you to pay some bogus and hidden charges claiming its for the customs. Eventually when you pay everything they still refuse to deliver to you and feel lazy about it. UPS staff must just close down if they feel reluctant to work. Imagine spending your hard earned money to call and waiting in line for more than 30minutes only to get cut off right about the time of an important conversation but the consultants would never call you back to complete your assignment. This is totally dishonest and unacceptable. My tracking number is 1ZX2W4246799536505 and UPS claimed that my address is incorrect when the driver could have just put a call through to the cell phone even if they couldn't find their way. Is it too expensive to put airtime on your delivery van and make things easier for customers after paying so much fro shipment?