UPS DISGUISTING SERVICE - STILL WAITING FOR MY PARCEL.

I've been waiting for a parcel to arrive from Australia since 11th June 2022. It is a gift for my baby shower from a family member. When it didn't arrive , i called UPS to find out about the where abouts of the parcel, the person argued with me that UPS didn't have anything to do with the parcel. I called again, and spoke to a better person and was told that they will follow up for me. I was then sent an Import Vat Invoice... I called UPS again to tell them that EVERYWHERE on the LABEL, COMMERCIAL INVOICE and paperwork, IT IS A GIFT and i shouldn't pay Import Vat.... It's always nice when they don't read properly what the parcel is .... The next day, i called again... I was told that the parcel has now been detained and sent to Port Health, and there is nothing i can do about it, i was also emailed a list of fees that could incur...

I am STILL waiting for my parcel!!!!

I am 6 months pregnant and seriously don't need this kind of stress over a small parcel that's more sentimental value than money value..

This service and treatment from UPS is absolutely SHOCKING. I believe that this was done on purpose to be spiteful to me because of 1 of the first phone calls where the person had such a horrible attitude.

Basically the attitude is " Well there's nothing you can do about it"...

I then got feedback after another email i sent saying that Port Health is having a problem with some kind of staff or overtime issue.... Which has absolutely nothing to do with my parcel and the treatment from UPS.

I then received another email saying that the cream in my parcel was the problem.

So what story will be next??????

I will be taking this matter further if i do not receive proper feedback and delivery of my parcel..

I asked where i can go fetch it myself and still no answer.....

If there is any damage to my parcel or i don't receive it, i will be contacting my attorney.

It is terrible that the sender paid such a lot of money to send a small parcel and this is what you pay for..... SIES!