Tescom SA (Pty) Ltd (UPS Warehouse)
1.6|7 reviews
CE
Colin E
1 reviews | Active since Member
21 Jun 2022, 07:58
UPS Warehouse product failure
I purchased a V-Envie UPS from UPS Warehouse in Jhb 18 months ago and it burst into flames this month. So a warning on the product ( even though they maintain this has never happened before ) and also the customer experience. After two ignored e mails to the National Sales Person I phoned them and there was an immediate denial of responsibility. Through some calls and e mails they stated that their warranty is only for 12 months irrespective of issue , even though this fire was a catastrophic failure than caused smoke damage, and luckily I was at home when it happened and extinguished it quickly they would not entertain any claim or responsibility for their product or even offer a discount if I wanted to purchase a replacement / different unit.
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Replies (268)Tescom SA (Pty) Ltd (UPS Warehouse)'s replyOfficial
21 Jun 2022, 10:20 Dear Mr. Evans, With reference to our written correspondence, you have been invited to return the unit for assessment. We would like to be afforded the opportunity to examine your unit, until such time, we are unable to comment further. Regards UPS Warehouse
Best regards,
Tescom SA (Pty) Ltd (UPS Warehouse)'s reply21 Jun 2022, 10:20
Official
Dear Mr. Evans, With reference to our written correspondence, you have been invited to return the unit for assessment. We would like to be afforded the opportunity to examine your unit, until such time, we are unable to comment further. Regards UPS Warehouse
Best regards,
CE
Colin E's updateReviewer Update
21 Jun 2022, 14:05Hi,
You did say I was welcome, at my own expense , to send the unit from Durban to Jhb . About R500.00 estimate. But at the same time also said in the same mail that as it was out of warranty there would be no replacement and if it could be repaired ( after being on fire for five minutes ) that would also be at my expense. My point was that is there any point in sending to you as it is probably irreparable having been on fire .
You did say I was welcome, at my own expense , to send the unit from Durban to Jhb . About R500.00 estimate. But at the same time also said in the same mail that as it was out of warranty there would be no replacement and if it could be repaired ( after being on fire for five minutes ) that would also be at my expense. My point was that is there any point in sending to you as it is probably irreparable having been on fire .
CE
Colin E's update21 Jun 2022, 14:05
Reviewer Update
Hi,
You did say I was welcome, at my own expense , to send the unit from Durban to Jhb . About R500.00 estimate. But at the same time also said in the same mail that as it was out of warranty there would be no replacement and if it could be repaired ( after being on fire for five minutes ) that would also be at my expense. My point was that is there any point in sending to you as it is probably irreparable having been on fire .
You did say I was welcome, at my own expense , to send the unit from Durban to Jhb . About R500.00 estimate. But at the same time also said in the same mail that as it was out of warranty there would be no replacement and if it could be repaired ( after being on fire for five minutes ) that would also be at my expense. My point was that is there any point in sending to you as it is probably irreparable having been on fire .