Pathetic service from URBAN DECAY

I made an online purchase two weeks ago and till date I haven’t received my items keep in mind these are Christmas gifts, so when does Urban Decay plan on delivering my products? After Christmas? I’ve sent two emails to them and I haven’t received any response! I tried calling the number provided and there’s no answer just goes straight to voicemail! Nor can I track my purchase cos there’s no record of it on the site!!