Urban Home Furniture is a fraud

This company is a fraud. I paid a deposit and was promised a 4 week lead time to delivery of a TV stand. The company however failed to finalise the design and missed all deadlines set by themselves. When enquiring about cancellation policy I was advised cancel is upon failure to deliver or incorrect design or cancellation within 7 days. Four weeks later I still had no design to approve let alone installation of the stand as promised. Upon my request to cancel the order the owner blames me the labour and materials costs incurred. To my understanding what labour and materials would be incurred if a design hasn’t been finalised. The customer treatment is appalling and the tone used in communicating with customers leaves much to be desired. Worst of all the audacity to cry wolf that I should understand that they are a black business and such wouldn’t happen with larger corporate. This brings shame to honest professional black business out there. They simply failed to deliver and now refusing to refund my 65% deposit. The owners EQ and customer service is appalling. Stay away if you don’t want to be scammed.