Urban Task Force
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tebogo M
1 reviews | Active since Member
16 Sept 2025, 00:46
Ignoring WiFi Complaints for Over a Month
My name is Tebogo Moreo (contact: 069 254 842, email: chaiyatebogo@gmail.com ).
I am a tenant at one of Homii’s buildings, and for the past 1 month and 2 weeks I have been without WiFi — a service that was included as part of my lease agreement.
Despite multiple attempts to reach Homii through calls, emails, and even previous complaints on HelloPeter, my issue remains unresolved. I have not received any clear communication, feedback, or solution from their team.
WiFi was a key amenity promised when I signed my lease, and being left without it for this long is both unprofessional and unacceptable. Tenants should not have to beg for basic services that are contractually included.
I am requesting the following:
Immediate restoration of my WiFi service.
Compensation or rental rebate for the period I have been without WiFi.
Clear communication from Homii management about the steps being taken to prevent this issue in the future.
If this matter is not urgently resolved, I will have no choice but to escalate it to the Gauteng Rental Housing Tribunal for formal intervention.
I hope Homii takes responsibility and resolves this matter without further delay.
Sincerely, Tebogo Moreo
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Replies (159)tM
tebogo M's updateReviewer Update
16 Sept 2025, 01:03 I’ve spoken with the building manager several times over the past 1 month and 2 weeks. Each time, I’m told the matter has been escalated, but so far, no action has been taken
tM
tebogo M's update16 Sept 2025, 01:03
Reviewer Update
I’ve spoken with the building manager several times over the past 1 month and 2 weeks. Each time, I’m told the matter has been escalated, but so far, no action has been taken
Urban Task Force's replyOfficial
16 Sept 2025, 05:57 Dear Tebogo,
Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration you have experienced regarding the WiFi service. We fully acknowledge the inconvenience caused by the delay in resolving your concern.
In order for us to escalate this issue with our WiFi service provider, we will need your unit number. Our team will reach out to you directly to obtain this information so we can address the matter urgently.
Please be assured that your feedback has been noted, and we are committed to restoring the service as quickly as possible while also reviewing the issue internally to prevent similar situations in the future.
Kind regards,
Urban Task Force
Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration you have experienced regarding the WiFi service. We fully acknowledge the inconvenience caused by the delay in resolving your concern.
In order for us to escalate this issue with our WiFi service provider, we will need your unit number. Our team will reach out to you directly to obtain this information so we can address the matter urgently.
Please be assured that your feedback has been noted, and we are committed to restoring the service as quickly as possible while also reviewing the issue internally to prevent similar situations in the future.
Kind regards,
Urban Task Force
Best regards,
Urban Task Force's reply16 Sept 2025, 05:57
Official
Dear Tebogo,
Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration you have experienced regarding the WiFi service. We fully acknowledge the inconvenience caused by the delay in resolving your concern.
In order for us to escalate this issue with our WiFi service provider, we will need your unit number. Our team will reach out to you directly to obtain this information so we can address the matter urgently.
Please be assured that your feedback has been noted, and we are committed to restoring the service as quickly as possible while also reviewing the issue internally to prevent similar situations in the future.
Kind regards,
Urban Task Force
Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration you have experienced regarding the WiFi service. We fully acknowledge the inconvenience caused by the delay in resolving your concern.
In order for us to escalate this issue with our WiFi service provider, we will need your unit number. Our team will reach out to you directly to obtain this information so we can address the matter urgently.
Please be assured that your feedback has been noted, and we are committed to restoring the service as quickly as possible while also reviewing the issue internally to prevent similar situations in the future.
Kind regards,
Urban Task Force
Best regards,
tM
tebogo M's updateReviewer Update
16 Sept 2025, 22:13 I have yet to receive any direct communication from your team. The ISP visited my unit today but informed me that the fiber must first be installed by your team before they can proceed — the exact same explanation I was given last month. This repeated delay is unacceptable. Furthermore, my request regarding compensation for the loss of service has still not been addressed. I expect a pro rata adjustment or credit for all the days I have been without internet, and I require confirmation of when this issue will be fully resolved
tM
tebogo M's update16 Sept 2025, 22:13
Reviewer Update
I have yet to receive any direct communication from your team. The ISP visited my unit today but informed me that the fiber must first be installed by your team before they can proceed — the exact same explanation I was given last month. This repeated delay is unacceptable. Furthermore, my request regarding compensation for the loss of service has still not been addressed. I expect a pro rata adjustment or credit for all the days I have been without internet, and I require confirmation of when this issue will be fully resolved