Disappointing Experience with Urban utilities under Zelri Properties (Benoni Height)

I'm extremely dissatisfied with the service I've received from Top Charge, the utility providers for Zelri Property (Benoni Heights). The triple charging for water and sanitation has left me in the dark, literally.

The bills I receive are inconsistent and don't match the readings on my slip. When I email them to query the discrepancies, they simply respond with "this is your billing" without providing any explanation or resolution.

As a single occupant, I'm shocked to receive a bill of R835 for water. I don't do laundry every week, and my usage is moderate at best. The charges are exorbitant and unjustified.

I urge others to be cautious when dealing with Top Charge. Their billing system is flawed, and their customer service is unhelpful. I hope that someone will take notice of this review and take corrective action.