Poor business practices

This shop doesn’t even deserve 1 star. I bought clothes online on 19 August 2020, I was told delivery would be done in 7 days. It’s more than a month later and I’ve been subjected to the most horrific, unbelievable behavior. No delivery has been done up to date, every time I would be told a different story, there was even a time when I was even blamed for their failure to deliver. Well, afterwards they still failed on subsequent promises to deliver. I’ve never witnessed anything like this. I demanded my money back, and I was told they don’t do refunds. So I don’t know what it meant cause they failed to deliver. I’m now resorting to legal recourse and will also be claiming all the costs from them. The way I’m so aggrieved, I wish I could pursue a civil claim against this shop for all the heartache they put me through