Horrible experience

I don’t even know where to start. Almost every month now our power is cut off without any communication whatsoever! Its so frustrating because we were moved from bill to prepaid electricity. Ever since everything has been amiss. Worse part they sent out water and sanitation bill of over R1600!!! How?! My husband and I hardly home, even on weekends. How can we have used such an amount of water?? Are we popeyes? I honestly can’t wait to move out yooooo. I’ve had it! I’m typing like this we in the dark, no communication method nothing!