Warning to brides - Lots of excuses, order finished VERY late and order changed without consent

My niece had a horrible experience. Lots of excuses, dresses only finished 4 days before wedding, not made well and order was changed without prior consultation with the bride. My niece ordered black Friday 2021 for wedding 17 September 2022 - (great special) and plenty of time ahead of the wedding plenty of time to solve any ordering issues before delivery. Paid 50% Deposit on 22 November 2021. Paid rest, full amount, on 17 March 2022. Followed up 1 August 2022- response was a lot of excuses, empty promises and nothing to show. Followed up 31 August only received a response on 1 September "Your order is going to be completed by Sunday this week (being the 4th of September). Paid courier fee 3 September. Followed up 6 September – more excuses and no dresses. Followed up 9, 10 and 11 September. NO ANSWER. WEDDING WAS NOW A WEEK AWAY AND NO DRESSES. Only responded on 12 September saying collection can be done any time after 2pm. My sister got in the car and was on her way to fetch the dresses when this excuse came through to stop us fetching the dresses - we live 1 hour away - “ I’m going to have to overnight the little girls dresses and the Bridesmaid dresses... I couldn’t get the colour in the correct fabric for the tops”. The bridesmaid dresses were changed without knowledge or consent. My sister drove an hour to pick up the Bridesmaid dresses. We were now too scared that it won't arrive by courier. No Tulle came with them, and the flower girls’ dresses were not completed yet! We opted to fetch the flower girls’ dresses the next day. Only by the 13th was the order finalized – wedding was on the 17th. We were not refunded for the courier costs we had already paid even though we had to drive twice an hour away to fetch the dresses.