TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Scanmer …. Business goes by Urchin Couture , owner Christine Nel advertises to do brides **** dresses and flower girl dresses . But you never recieve your order… she wants 50% booking and then you cant get hold of her when you follow up . She has ****med so many brides and sooooo many people! Beware of her!!! Big ****mer!!!
1 reviews | Active since Jan 2020
Scanmer …. Business goes by Urchin Couture , owner Christine Nel advertises to do brides **** dresses and flower girl dresses . But you never recieve your order… she wants 50% booking and then you cant get hold of her when you follow up . She has ****med so many brides and sooooo many people! Beware of her!!! Big ****mer!!!
1 reviews | Active since Jan 2020
DO NOT order anything from this company. Christine Nel is a **** artist. She cannot deliver on what she promises. She has been messing me around since November 2022. First she made my brides****s dresses in the wrong colour, told me it was my fault for it being wrong and everything just went downhill from there. She couldn't find the right colour fabric for 3 months. Finally I went to a fabric store and the first store I walk into I found the right colour fabric. She refused to refund my money, told me she had been working so hard on my order. I finally called it a loss and found a new dress maker. It has cost me a lot of money. Urchin Courture and Christine Nel are ****mers and a bunch of ******* that prey on brides.
1 reviews | Active since Jan 2020
DO NOT order anything from this company. Christine Nel is a **** artist. She cannot deliver on what she promises. She has been messing me around since November 2022. First she made my brides****s dresses in the wrong colour, told me it was my fault for it being wrong and everything just went downhill from there. She couldn't find the right colour fabric for 3 months. Finally I went to a fabric store and the first store I walk into I found the right colour fabric. She refused to refund my money, told me she had been working so hard on my order. I finally called it a loss and found a new dress maker. It has cost me a lot of money. Urchin Courture and Christine Nel are ****mers and a bunch of ******* that prey on brides.
1 reviews | Active since Jan 2020
This business, I want to inform everyone that need any dresses or wedding dresses to never support this business. The owner does not deliver. She comes with all excuses the material was not received or her whatsap had a problem all info gone. If you make an enquire, she block you she is rude if you do speek to her....please be careful. Our wedding is the 25/3 up to today we have nothing. All cost was paid in full to her. Now we have nothing!!! Thank you
1 reviews | Active since Jan 2020
This business, I want to inform everyone that need any dresses or wedding dresses to never support this business. The owner does not deliver. She comes with all excuses the material was not received or her whatsap had a problem all info gone. If you make an enquire, she block you she is rude if you do speek to her....please be careful. Our wedding is the 25/3 up to today we have nothing. All cost was paid in full to her. Now we have nothing!!! Thank you
1 reviews | Active since Jan 2020
My niece had a horrible experience. Lots of excuses, dresses only finished 4 days before wedding, not made well and order was changed without prior consultation with the bride. My niece ordered black Friday 2021 for wedding 17 September 2022 - (great special) and plenty of time ahead of the wedding plenty of time to solve any ordering issues before delivery. Paid 50% Deposit on 22 November 2021. Paid rest, full amount, on 17 March 2022. Followed up 1 August 2022- response was a lot of excuses, empty promises and nothing to show. Followed up 31 August only received a response on 1 September "Your order is going to be completed by Sunday this week (being the 4th of September). Paid courier fee 3 September. Followed up 6 September – more excuses and no dresses. Followed up 9, 10 and 11 September. NO ANSWER. WEDDING WAS NOW A WEEK AWAY AND NO DRESSES. Only responded on 12 September saying collection can be done any time after 2pm. My sister got in the car and was on her way to fetch the dresses when this excuse came through to stop us fetching the dresses - we live 1 hour away - “ I’m going to have to overnight the little girls dresses and the Bridesmaid dresses... I couldn’t get the colour in the correct fabric for the tops”. The bridesmaid dresses were changed without knowledge or consent. My sister drove an hour to pick up the Bridesmaid dresses. We were now too scared that it won't arrive by courier. No Tulle came with them, and the flower girls’ dresses were not completed yet! We opted to fetch the flower girls’ dresses the next day. Only by the 13th was the order finalized – wedding was on the 17th. We were not refunded for the courier costs we had already paid even though we had to drive twice an hour away to fetch the dresses.
1 reviews | Active since Jan 2020
My niece had a horrible experience. Lots of excuses, dresses only finished 4 days before wedding, not made well and order was changed without prior consultation with the bride. My niece ordered black Friday 2021 for wedding 17 September 2022 - (great special) and plenty of time ahead of the wedding plenty of time to solve any ordering issues before delivery. Paid 50% Deposit on 22 November 2021. Paid rest, full amount, on 17 March 2022. Followed up 1 August 2022- response was a lot of excuses, empty promises and nothing to show. Followed up 31 August only received a response on 1 September "Your order is going to be completed by Sunday this week (being the 4th of September). Paid courier fee 3 September. Followed up 6 September – more excuses and no dresses. Followed up 9, 10 and 11 September. NO ANSWER. WEDDING WAS NOW A WEEK AWAY AND NO DRESSES. Only responded on 12 September saying collection can be done any time after 2pm. My sister got in the car and was on her way to fetch the dresses when this excuse came through to stop us fetching the dresses - we live 1 hour away - “ I’m going to have to overnight the little girls dresses and the Bridesmaid dresses... I couldn’t get the colour in the correct fabric for the tops”. The bridesmaid dresses were changed without knowledge or consent. My sister drove an hour to pick up the Bridesmaid dresses. We were now too scared that it won't arrive by courier. No Tulle came with them, and the flower girls’ dresses were not completed yet! We opted to fetch the flower girls’ dresses the next day. Only by the 13th was the order finalized – wedding was on the 17th. We were not refunded for the courier costs we had already paid even though we had to drive twice an hour away to fetch the dresses.
1 reviews | Active since Jan 2020
Ordered matching dresses for my daughter and I and service was great with beautiful dresses
1 reviews | Active since Jan 2020
Ordered matching dresses for my daughter and I and service was great with beautiful dresses
1 reviews | Active since Jan 2020
Christine is so helpful! Her service is quick and efficient! I am very happy with the infinity dress I ordered. It is of high quality, and the size is perfect. I will definitely be ordering for my other bridesmaids.
1 reviews | Active since Jan 2020
Christine is so helpful! Her service is quick and efficient! I am very happy with the infinity dress I ordered. It is of high quality, and the size is perfect. I will definitely be ordering for my other bridesmaids.
1 reviews | Active since Jan 2020
I ordered my wedding dress from Urchin Couture and from the get go I was in contact with the owner/designer and she helped me step-for-step how to design my dress as well as how to take measurements. Put my order in and dress was beautiful and on time for my wedding. Got loads of compliments for my dress and I also had 1 guest asking me for a number so that she could make her dress as well. Can highly recommend her.
1 reviews | Active since Jan 2020
I ordered my wedding dress from Urchin Couture and from the get go I was in contact with the owner/designer and she helped me step-for-step how to design my dress as well as how to take measurements. Put my order in and dress was beautiful and on time for my wedding. Got loads of compliments for my dress and I also had 1 guest asking me for a number so that she could make her dress as well. Can highly recommend her.
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