AG
Anna G
Active since Feb 2015
10
Reviews
0
Industries
Reviews
10 reviews8 months ago
Hospital claim not being processed correctly: 22/05/2025
I have been trying to resolve a hospital claim dated 22/05/2025 that was processed incorrectly. I have around 20 reference numbers since June. Even an online complaint has not resolved the matter.
107 replies
39 months ago
Warning to brides - Lots of excuses, order finished VERY late and order changed without consent
My niece had a horrible experience. Lots of excuses, dresses only finished 4 days before wedding, not made well and order was changed without prior consultation with the bride. My niece ordered black Friday 2021 for wedding 17 September 2022 - (great special) and plenty of time ahead of the wedding plenty of time to solve any ordering issues before delivery. Paid 50% Deposit on 22 November 2021. Paid rest, full amount, on 17 March 2022. Followed up 1 August 2022- response was a lot of excuses, empty promises and nothing to show. Followed up 31 August only received a response on 1 September "Your order is going to be completed by Sunday this week (being the 4th of September). Paid courier fee 3 September. Followed up 6 September – more excuses and no dresses. Followed up 9, 10 and 11 September. NO ANSWER. WEDDING WAS NOW A WEEK AWAY AND NO DRESSES. Only responded on 12 September saying collection can be done any time after 2pm. My sister got in the car and was on her way to fetch the dresses when this excuse came through to stop us fetching the dresses - we live 1 hour away - “ I’m going to have to overnight the little girls dresses and the Bridesmaid dresses... I couldn’t get the colour in the correct fabric for the tops”. The bridesmaid dresses were changed without knowledge or consent. My sister drove an hour to pick up the Bridesmaid dresses. We were now too scared that it won't arrive by courier. No Tulle came with them, and the flower girls’ dresses were not completed yet! We opted to fetch the flower girls’ dresses the next day. Only by the 13th was the order finalized – wedding was on the 17th. We were not refunded for the courier costs we had already paid even though we had to drive twice an hour away to fetch the dresses.
0 replies
39 months ago
Terrible service - 20 days since requesting installation but nothing so far
Terrible service so far. I submitted a request for installation on 28/12/2022 and paid online however it has now been 20 days and nothing has happened. I have sent numerous emails and WhatsApp messages but nothing so far. Very frustrating to work with MetroFibre.
396 replies
78 months ago
False claims of "Finest Quality" shoes
I would caution any person who want to buy Tsonga shoes. DON'T! I love Tsonga shoes when it comes to comfort and beauty but when it comes to longevity and quality, they fall super short. Tsonga states that they have the “Finest Quality Footwear”. But I must disagree for this reason. I have 6 pairs of shoes that Tsonga says they cannot resole because they are from old stock and they do not have the soles no longer. SIX pairs of expensive Tsonga leather shoes. All with the same problem. Now one shoe with a sole problem is one thing but SIX pairs is a serious problem from one manufacturer. And my family and friends who have bought Tsonga shoes are experiencing exactly the same problem. After a few months or a year, the soles completely disintegrate. And if Tsonga says I did not take care of them, I DID. My shoes are not being worn in the rain, I take very good care of the leather and they are stored in a clean dry place. The top of the shoes still looks like new shoes, but their soles are gone! Broken so badly other shoe repairers cannot fix it either. I have cheap non-leather shoes that's soles last longer than Tsonga shoes! Rather buy yourself a good pair of leather shoes at a manufacturer who will not use the excuse of saying "we cannot resole them because they are an older model". Instead, buy your leather shoes from a manufacturer who will be willing to take their quality statements serious and who will do everything they can to help you and to fix those expensive shoes you bought from them.
420 replies
87 months ago
Telkom Email suspension Query not resolved #4187438
Telkom suspended our all our business emails without notification. We have called them for the past 4 days but we are getting nowhere. We were given a reference number yet according to them that reference number does not exist. All the hours on the phone with them have brought is nowhere. They cannot even tell us why they suspended the emails because our line is still working. When you call you are asked call another department and when you call the department they say you must call they say you must call another department. And so we go on and on. Today the response was "we have escalated your request. It will take 7 days". We cant complain out the service because there's none!
0 replies
112 months ago
Fault Reference number : 323CNK310117 - No telephone lines or internet since 6/2/2017
<p>Our Telkom Business line has been down since Monday 6/2/2017. It has now been over two weeks. No amount of calling changes this. You cannot log another call as the system just says there already is a call logged ( Fault Reference number : 323CNK310117) . This is extremely frustrating and an unacceptable business practice. At least 3 other businesses around us are ditching Telkom and going with other companies for phone lines and internet because of this problem with Telkom. <br /><br /></p>
56 replies
128 months ago
MTN Empty promises of refund after strike
I spoke to Slindile Mdubo and Kubera who ensured me there will be a refund coming for charges that was put on my MTN account when I did not have a phone - this resulted out of the strike. Kubera logged a query and insisted when I called her in September that she will follow it up and make sure the refunds are processed. Slindile Mdubo send me a confirmation email that this is what MTN's commitment to their customers who were affected by the strike. However we are now in October and I have yet to see a refund for the May and June debit when I actually were not even send a phone. All I seem to get from Kubera is false promises and Slindile does not even have the decency to respond to my email queries. I am very very frustrated and discouraged - yet again - by extremely poor service delivery and false promised from MTN.
75 replies
132 months ago
REQ:5138572- Excuses for no service escalating
MTN's response to my original complaint last week: \Please accept our apologies for any inconvenience caused. Please advise that your query has been escalated to the relevant department. Rest assured
76 replies
132 months ago
MTN staff attendance rate almost at 95%?
MTN Spokesperson Themba Nyati said that staff attendance rate is almost at 95% and, on 4 June, that most of MTN staff are back at work. So why is it that when I send my new phone back within a 7 day period in May - I have yet to find MTN resolve my problem by sending me a new phone for my new contract? I am now paying for something that I never received. Yes, MTN is still charging me for the new phone & contract that I never received. If the staff are operating at 95% then why is it that three weeks later - going into week 4 - and I have yet been contacted by MTN Direct to resolve this issue? To me MTN is giving a false sense that all is well and that they are operating almost normal because 95% of staff is at work. This is not true. When you call 083 123 3667 your call is either not answered or if someone answer it they just say they actually cannot help you. I give the operator the name of the person, Kubera, but with no luck - my problem is still not resolved nor do I get any further calls from Kubera. I have made calls to this number at least 20 times in the past three weeks - with NO success in resolving my issue.
76 replies
136 months ago
BAD SERVICE
We received a notice this week that a payment will not go through. Account blocked! With no prior notification from FNB: no call, letter or email. I called the Branch - they said our Business consultant would have informed us prior to the block what documents are outstanding. I asked to speak to that person - I would like proof of contact and who made it and when. I was then informed that Boom street no longer have a business consultant designated to a specific account - one person serves and area and an number of branches - person is unavailable to help me and I must call the call centre. First time I called the call centre (very angry by now) the person gave me a reference number and said that she could not tell me what the problem is and that someone else will call me back - she had no information to share, could not tell me what the problem was or a timeline for a resolution. The second time I called (much calmer) the operator said that they only take the calls and issue reference number they have no access to any other information. Someone else will contact us from another department - no email or phone number could be released of the person who will assist us! Now we wait!
77 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (40%)
1 Star
6 (60%)