1 reviews | Active since Member
Good day Id like to log a complaint of ****** from Shaka staff member. A black security guard at the enterance of the ticket area on 17/05/2025 between 3pm and 3:30 pm treated my family and I with disrespect. My baby who turned one and celebrated at ushaka on the day, was eating a chicken nugget, apart from the nuggets there was no other food items. He told us we cannot take that in, I asked if I could put it away and we wouldn’t feed the baby inside, he said no. Upon waiting outside and feeding the baby, another black guy with a bag and food walked in, no questions asked. I went back and asked the security guard for his name, he raised his voice and asked me what I wanted it for, I mentioned that I wanted to complain about his unfair treatment towards us, he began to scream at us, saying we want to hide the food inside and that he doesn’t need to give us any information regarding his name. He continued to point his finger at us and scream. Another lady was with him, told us it was okay to go in, she said not to worry about him, upon leaving , when he saw us walk pass he laughed and spoke in Zulu. Is this the type of treatment that ushaka now gives??? ****** treatment because we are Indian?? Planning to spend my child’s birthday at ushaka became the worst decision we made. Paid our money for nothing.