UM
uShaka MARINE WORLD
Claimed Business
UM
uShaka MARINE WORLD
Claimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Review Distribution
2.3|4 Reviews
May '25 - Apr '26
5(25%)
4(0%)
3(0%)
2(25%)
1(50%)
5(25%)
4(0%)
3(0%)
2(25%)
1(50%)
Frequently Asked Questions About uShaka MARINE WORLD
uShaka MARINE WORLD has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked uShaka MARINE WORLD across 83 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Nonhle M
1 reviews | Active since Jan 2020
3 Feb 2026, 13:53
Excellent service at Ushaka marine restaurants
I am pleased by the delicious meals from Ushaka marine world restaurants. Sometimes I have to pass all restaurants nearby and reach Ushaka for delicious meals. Big up to Steers at Ushaka, after buying their cheesy jalapeño fries, I thought I’ll get the same in other steers franchises but was the worst. Please keep up wonderful service. Spur Ushaka, I love their fresh meals and environment and friendly waiters ever please keep it up and don’t get tired. Nandos Ushaka has best meals as well, please keep it up. Paranotis wow absolutely amazing, please keep it up and John Doris with the best sea food keep it up so we keep coming
Helpful (0)
|Replies (0)NM
Nonhle M
1 reviews | Active since Jan 2020
3 Feb 2026, 13:53
Excellent service at Ushaka marine restaurants
I am pleased by the delicious meals from Ushaka marine world restaurants. Sometimes I have to pass all restaurants nearby and reach Ushaka for delicious meals. Big up to Steers at Ushaka, after buying their cheesy jalapeño fries, I thought I’ll get the same in other steers franchises but was the worst. Please keep up wonderful service. Spur Ushaka, I love their fresh meals and environment and friendly waiters ever please keep it up and don’t get tired. Nandos Ushaka has best meals as well, please keep it up. Paranotis wow absolutely amazing, please keep it up and John Doris with the best sea food keep it up so we keep coming
0
Replies (0)sC
shandre C
1 reviews | Active since Jan 2020
8 Jan 2026, 11:48
False advertising
So today is the 8th of Jan ushaka site shows that there is a special for the aquarium only R120+ get to the ticket stand she tells me the special is at half past 3 after all the shows now imagine paying R200+ just to go to the aquarium for 1 and a half hours the website said nothing about the aquarium only starting at half 3 i could have taken my children somewhere else the prices are ridiculously high one would swear they giving us a fish to take home 😒
Helpful (0)
|Replies (0)sC
shandre C
1 reviews | Active since Jan 2020
8 Jan 2026, 11:48
False advertising
So today is the 8th of Jan ushaka site shows that there is a special for the aquarium only R120+ get to the ticket stand she tells me the special is at half past 3 after all the shows now imagine paying R200+ just to go to the aquarium for 1 and a half hours the website said nothing about the aquarium only starting at half 3 i could have taken my children somewhere else the prices are ridiculously high one would swear they giving us a fish to take home 😒
0
Replies (0)LH
Londiwe H
1 reviews | Active since Jan 2020
29 Oct 2025, 09:03
Booking process
Making bookings at UShaka Marine wet n wild is a nightmare. From phones not going through, then when it finally does being told that staff are busy and being asked to call later! The communication process with UShaka is appalling!
Helpful (0)
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Londiwe H
1 reviews | Active since Jan 2020
29 Oct 2025, 09:03
Booking process
Making bookings at UShaka Marine wet n wild is a nightmare. From phones not going through, then when it finally does being told that staff are busy and being asked to call later! The communication process with UShaka is appalling!
0
Replies (0)JM
JudyCandice M
1 reviews | Active since Jan 2020
17 May 2025, 14:59
****** treatment from staff member
Good day Id like to log a complaint of ****** from Shaka staff member. A black security guard at the enterance of the ticket area on 17/05/2025 between 3pm and 3:30 pm treated my family and I with disrespect. My baby who turned one and celebrated at ushaka on the day, was eating a chicken nugget, apart from the nuggets there was no other food items. He told us we cannot take that in, I asked if I could put it away and we wouldn’t feed the baby inside, he said no. Upon waiting outside and feeding the baby, another black guy with a bag and food walked in, no questions asked. I went back and asked the security guard for his name, he raised his voice and asked me what I wanted it for, I mentioned that I wanted to complain about his unfair treatment towards us, he began to scream at us, saying we want to hide the food inside and that he doesn’t need to give us any information regarding his name. He continued to point his finger at us and scream. Another lady was with him, told us it was okay to go in, she said not to worry about him, upon leaving , when he saw us walk pass he laughed and spoke in Zulu. Is this the type of treatment that ushaka now gives??? ****** treatment because we are Indian?? Planning to spend my child’s birthday at ushaka became the worst decision we made. Paid our money for nothing.
Helpful (0)
|Replies (0)JM
JudyCandice M
1 reviews | Active since Jan 2020
17 May 2025, 14:59
****** treatment from staff member
Good day Id like to log a complaint of ****** from Shaka staff member. A black security guard at the enterance of the ticket area on 17/05/2025 between 3pm and 3:30 pm treated my family and I with disrespect. My baby who turned one and celebrated at ushaka on the day, was eating a chicken nugget, apart from the nuggets there was no other food items. He told us we cannot take that in, I asked if I could put it away and we wouldn’t feed the baby inside, he said no. Upon waiting outside and feeding the baby, another black guy with a bag and food walked in, no questions asked. I went back and asked the security guard for his name, he raised his voice and asked me what I wanted it for, I mentioned that I wanted to complain about his unfair treatment towards us, he began to scream at us, saying we want to hide the food inside and that he doesn’t need to give us any information regarding his name. He continued to point his finger at us and scream. Another lady was with him, told us it was okay to go in, she said not to worry about him, upon leaving , when he saw us walk pass he laughed and spoke in Zulu. Is this the type of treatment that ushaka now gives??? ****** treatment because we are Indian?? Planning to spend my child’s birthday at ushaka became the worst decision we made. Paid our money for nothing.
0
Replies (0)AI
Aliyah I
1 reviews | Active since Jan 2020
19 Feb 2025, 13:48
uShaka security is hostile and aggressive towards a child
I didn't want to complain online. In fact, I would have liked to have spoken to someone at uShaka that could have assisted, but finding the correct person proves to be very difficult. On the 2nd of Feb, my family and I went to uShaka Marine World. At uShaka, there are a number of food stalls and shops just by the door. My 13 and 6 year old daughters walked out of the park and purchased them something. When they returned to the door, the security man was so aggressive and downright rude. Practically assaulted my 13 year old. When she tried speaking he shouted her down. She told him please let her through to let her mom and dad know that for some reason he is not going to let her pass, he shouted at her and said you don't speak to adults. She then went on to say that she don't have a phone, she needs to let us know, he berated her further and told his colleagues these kids have no respect. The 6 year old then saw a gap and ran through to us to let us know that the security is pointing in my daughters face and refuse to let her through. We then proceeded to the door. At the door, the man clearly had a terrible attitude and told us she can't in because she had food. We said she wan't aware, but pointing in her face and pulling her around is not the right way to deal with the situation. We asked to speak to his manager as he was so rude that there was no conversation that could be held. On the radio, he has the audacity to first ask what manager is on, to which the operator says Spha, and he says oh okay, Spha is good, let him come. Which is a clear indication that the relationship between the two would mean our complaint would go nowhere. When Spha came, I asked Spha for his managers name as we are now made aware that they are friends. Spha firstly refuse to give me any names, refuse to give me a contact number and refuse to give me the name of the security that was so hostile. I eventually threatened Spha by saying I will phone the police and open a case of assault as he was that aggressive with my daughter, which he then wrote the name on page. Now since 2 Feb, I have been phoning - a number which Spha eventually gave and it is the control room number so this call went from pillar to post and I am still to get someone from uShaka to listen. My two day stint in KZN was ruined from this interaction and I doubt very much I would go back. I strongly suggest people who want to go to uShaka to stay in groups. They have no courtesy whatsoever.
Helpful (0)
|Replies (0)AI
Aliyah I
1 reviews | Active since Jan 2020
19 Feb 2025, 13:48
uShaka security is hostile and aggressive towards a child
I didn't want to complain online. In fact, I would have liked to have spoken to someone at uShaka that could have assisted, but finding the correct person proves to be very difficult. On the 2nd of Feb, my family and I went to uShaka Marine World. At uShaka, there are a number of food stalls and shops just by the door. My 13 and 6 year old daughters walked out of the park and purchased them something. When they returned to the door, the security man was so aggressive and downright rude. Practically assaulted my 13 year old. When she tried speaking he shouted her down. She told him please let her through to let her mom and dad know that for some reason he is not going to let her pass, he shouted at her and said you don't speak to adults. She then went on to say that she don't have a phone, she needs to let us know, he berated her further and told his colleagues these kids have no respect. The 6 year old then saw a gap and ran through to us to let us know that the security is pointing in my daughters face and refuse to let her through. We then proceeded to the door. At the door, the man clearly had a terrible attitude and told us she can't in because she had food. We said she wan't aware, but pointing in her face and pulling her around is not the right way to deal with the situation. We asked to speak to his manager as he was so rude that there was no conversation that could be held. On the radio, he has the audacity to first ask what manager is on, to which the operator says Spha, and he says oh okay, Spha is good, let him come. Which is a clear indication that the relationship between the two would mean our complaint would go nowhere. When Spha came, I asked Spha for his managers name as we are now made aware that they are friends. Spha firstly refuse to give me any names, refuse to give me a contact number and refuse to give me the name of the security that was so hostile. I eventually threatened Spha by saying I will phone the police and open a case of assault as he was that aggressive with my daughter, which he then wrote the name on page. Now since 2 Feb, I have been phoning - a number which Spha eventually gave and it is the control room number so this call went from pillar to post and I am still to get someone from uShaka to listen. My two day stint in KZN was ruined from this interaction and I doubt very much I would go back. I strongly suggest people who want to go to uShaka to stay in groups. They have no courtesy whatsoever.
0
Replies (0)MR
Maria R
1 reviews | Active since Jan 2020
13 Feb 2024, 10:40
Famiy fun
I had a wonderful experience. I highly recommend visiting due to its various activities and wide range of goods to purchase. Ushaka marine world is very exciting for all ages which is the most fun part! I would definitely visit again soon .
Helpful (0)
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Maria R
1 reviews | Active since Jan 2020
13 Feb 2024, 10:40
Famiy fun
I had a wonderful experience. I highly recommend visiting due to its various activities and wide range of goods to purchase. Ushaka marine world is very exciting for all ages which is the most fun part! I would definitely visit again soon .
0
Replies (0)RB
Rovaro B
1 reviews | Active since Jan 2020
12 Feb 2024, 12:47
KZN uShaka Marine World
1stly: Highly Recommended.. we visited as family + 2friends,- & I went back a 2nd time for the dolphins. Gr8 Aquarium - impressively huge - coming from Pretoria, the scale of ocean ponds versus HartiesDam is immense!. Lovely delicious food at numerous Restaurants & nice rest areas in the shade(to enjoy the hot bunny chow)..Thoroughly enjoyed Wet&Wild in the vicinity - lovely ease of access.. as an Over-60 person, I was impressed at how well it caters for all Age Groups, and especially for the Youth / Teenagers. Its truly an All Year-round place to put on your bucket list. RB.
Helpful (0)
|Replies (0)RB
Rovaro B
1 reviews | Active since Jan 2020
12 Feb 2024, 12:47
KZN uShaka Marine World
1stly: Highly Recommended.. we visited as family + 2friends,- & I went back a 2nd time for the dolphins. Gr8 Aquarium - impressively huge - coming from Pretoria, the scale of ocean ponds versus HartiesDam is immense!. Lovely delicious food at numerous Restaurants & nice rest areas in the shade(to enjoy the hot bunny chow)..Thoroughly enjoyed Wet&Wild in the vicinity - lovely ease of access.. as an Over-60 person, I was impressed at how well it caters for all Age Groups, and especially for the Youth / Teenagers. Its truly an All Year-round place to put on your bucket list. RB.
0
Replies (0)