I writing to formally express my concern and frustration regarding a refund that has been outstanding since 31 August 2023

I writing to formally express my concern and frustration regarding a refund that has been outstanding since 31 August 2023. Despite numerous follow-up phone calls to your department, I have yet to receive the funds owed to me. Each time I call, I am transferred from one person to another, and unfortunately, no one is able to provide a resolution or clear information. As a pensioner, this delay is causing me significant financial distress. Additionally, I have relocated to Durban and am no longer able to travel to Ladysmith to follow up on this matter in person. I kindly request your urgent assistance in processing my refund without further delay. Please confirm the status of the refund and when I can expect the payment. I would also appreciate being assigned a specific contact person who can take responsibility for resolving this matter.