AA
AYESHA A
Active since Jan 2023
16
Reviews
0
Industries
Reviews
16 reviews4 months ago
Poor communication
Good day, I contacted an agent via the Nedbank Money App on the 2nd of December because I was unable to make an online EFT payment from my credit card. The agent informed me that there was a restriction on the account and that she would send an email to the relevant department to remove it. I was told this would take 4 to 24 hours. On Wednesday, I was still unable to make the payment, so I decided to wait another day. Yesterday, I tried again and experienced the same issue. This morning I contacted the call centre, and they confirmed that the email was sent but advised me that I actually needed to go into a branch. I was very frustrated, as the first agent could have informed me of this from the beginning. This caused significant inconvenience because I now had to travel to the bank, and my rental payment is still not made. I went into the branch today, and although they tried to assist, they were unsuccessful. They informed me that there was a hold on the account and that we needed to speak to the call centre. After several attempts, we were eventually told that the relevant department was closed and that I should contact them tomorrow. This entire experience has been extremely frustrating and time-consuming. If the correct information had been given to me initially, the matter could have been resolved much sooner. I sincerely hope this issue can be resolved urgently tomorrow, as the delay has already caused unnecessary stress and inconvenience. Thank you.
0 replies
4 months ago
Disappointing
Good day, My husband took out a data contract online on Monday, and the delivery was supposed to take place within 1–3 days. However, he hasn't received anything. He had to contact the courier company to check the status because the tracking showed that delivery was attempted yesterday. They informed him that the incorrect address was captured. My husband provided the correct address, and he was told the parcel might be delivered today or on Monday. Despite this, the driver did not contact us at all to confirm the address. A message was sent saying the parcel was out for delivery, but later, around 7pm, I received a message saying the delivery was unsuccessful. And why are they making delivieries after business hours. This experience is very disappointing, and I am now doubting whether I should continue with this contract because of the poor service received so far. I even went into the branch yesterday, but they could not assist me since the contract was done online. Could you please urgently assist with resolving this matter?
0 replies
5 months ago
Urgent Escalation – Incorrect Billing and Harassment of Pensioner
I am escalating my previous complaint regarding the incorrect billing messages sent to my father, who has never been a Virgin Active member. Despite several attempts to resolve this — and a conversation with Babalwa, who advised she could not assist — the matter remains unresolved. The supposed “amount owing” has now increased from R1,650 to nearly R6,000, which is entirely unacceptable. These repeated messages are harassing a pensioner and causing unnecessary distress. I demand that you: Immediately remove his number from your billing system. Confirm in writing that there is no active account or debt linked to his name or contact number. Provide written confirmation within 3 working days, failing which this will be reported to the Consumer Protection Ombud and media if necessary. This issue has been ongoing far too long and must be resolved immediately.
0 replies
7 months ago
Urgent Complaint – Incorrect Billing Messages to Pensioner
I am writing on behalf of my father, who has been receiving repeated SMS messages demanding payment for a Virgin Active membership (R1650). He does not have a membership. When he called the number provided, he was told no assistance could be given, and no effort was made to remove his number. As a pensioner, these messages are causing him unnecessary stress and anxiety. Please remove his number from your system and confirm once resolved.
0 replies
10 months ago
I writing to formally express my concern and frustration regarding a refund that has been outstanding since 31 August 2023
I writing to formally express my concern and frustration regarding a refund that has been outstanding since 31 August 2023. Despite numerous follow-up phone calls to your department, I have yet to receive the funds owed to me. Each time I call, I am transferred from one person to another, and unfortunately, no one is able to provide a resolution or clear information. As a pensioner, this delay is causing me significant financial distress. Additionally, I have relocated to Durban and am no longer able to travel to Ladysmith to follow up on this matter in person. I kindly request your urgent assistance in processing my refund without further delay. Please confirm the status of the refund and when I can expect the payment. I would also appreciate being assigned a specific contact person who can take responsibility for resolving this matter.
0 replies
10 months ago
I am writing to express my frustration regarding the ongoing internet outage at my residence, which has been unresolved since Friday
I am writing to express my frustration regarding the ongoing internet outage at my residence, which has been unresolved since Friday. I contacted your customer care centre and was informed that the issue is due to MetroFibre lines being damaged by the municipality. However, there has been no further communication or updates, and the service has still not been restored. This level of service is unacceptable, especially considering the exorbitant fees we are paying. I am forced to purchase mobile data daily to stay connected, which is financially draining. Additionally, I have to provide data for my elderly parents, who are pensioners and rely on connectivity for essential services. The lack of internet is placing unnecessary stress on our household. During my call, I also informed the agent that Openserve is available in my area. She advised that switching providers would take a full month, but showed no interest in retaining me as a client or offering a suitable interim solution.
215 replies
18 months ago
Delightful Experience
I went to the Pavilion Branch on Sunday to purchase a few items. I also wanted information on the Baltic amber teething necklace. The nurse on duty was extremely helpful and provided us with so much information and what impressed me the most was that they were trained on so many products, hence they can provide meaningful information. I had such a pleasurable experience and will definitely be shopping there more often. Thank you Babies R Us :)
0 replies
18 months ago
Unhappy Customer
I booked UBER package for my delivery at 10.48am. The driver only picked up the package at 11.20am. At 12.37pm I received a message saying the package was delivered and paid for. However, the customer didn't receive the package and didn't make payment. I tried contacting the driver numerous times and he ignored my messages and calls. I have made contact with UBER on the app but still waiting for feedback. The customer is celebrating Diwali on Thursday and now because of the driver's incompetence we now faced with a difficult situation. I will have to refund the customer and she will have to make other arrangements tomorrow. Please assist urgently.
0 replies
20 months ago
Appalling customer service
I have submitted my claim once and resubmitted it 3 times as the service consultant advised that they still haven't received it. I will resubmit this claim until it is resolved because clearly someone isn't checking the online submissions and emails. Almost 2 months and still battling to get assistance to make payment to the Doctor. PLEASE HELP KAELO.
53 replies
20 months ago
Excellent customer service
I received a call from Mediwallet today and was so impressed with my experience. Shaydie advised me that I have funds allocated to use which I wasn't aware off. Thank you for taking the time to inform your customers and providing a pleasant experience.
53 replies
Review Distribution
5 Star
3 (18.75%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (18.75%)
1 Star
10 (62.5%)