Extremely poor service.

I begged Utilities Connected to link me on their new app for 2 weeks. The call center agents keep telling you that you will be communicated with, and no one ever tells you want is going on. Once they moved to the new platform, like in the famous Dark Knight movie, they set fire to whatever money was left in the account. Then they had the audacity to cut the electricity off. You phone and ask whats going on, and the reply is "They are busy transferring the balance"