Good day Marschliono,
Thank you for taking the time to share your feedback. We are sorry to hear that you feel our rewards program hasn’t met your expectations.
V+ Rewards are structured to provide value based on your refuelling spend. Here is how Rewards are earned:
- R0.15 per litre for all fuel purchases, excluding payments made with a Capitec Bank card.
- R0.20 per litre when paying with a Capitec Bank card.
After reviewing your account, we could not locate any transactions amounting to R10,000 in refuelling expenses since January 2024. However, we can confirm that all recorded transactions have been awarded in line with our program structure.
We hope this helps clarify how rewards are earned.
If you have further questions or specific transactions you’d like us to review, please don’t hesitate to send this to us on: info@v-plus.co.za
Warm regards,
The V+ Rewards Team