MA
marschliono A
Active since May 2012
24
Reviews
0
Industries
Reviews
24 reviews18 months ago
The worst rewards program
The worst reward program. I have to spend R10 000.00 on refilling my car for a mere R100 reward.
106 replies
18 months ago
The worst rewards program
The worst rewards program. I have to spend nearly R10 000.00 on fuel to earn a mere R100.00 on v-plus rewards.
0 replies
20 months ago
Avoid signing up with Afrihost due to their requirement to pay pro-rata fees immediately.
The overall experience was positive, from ordering the product to activation. However, while the sign-up process clearly mentions the router delivery fee, it fails to disclose that you'll be responsible for a pro-rata fee immediately after activation. This detail is not explicitly stated during sign-up. I've been dealing with Lunga, a bot, who lacks customer service and empathy in addressing my concerns about the immediate pro-rata fee. I'm willing to pay the pro-rata fee along with the current month's billing at the end of the month, but it's frustrating that the immediate pro-rata fees are hidden in the terms and conditions. Despite multiple attempts to resolve this with Lunga, I was only directed to the T&Cs, which I found unhelpful. This experience has left me unable to recommend Afrihost due to Lunga's inadequate support.
0 replies
20 months ago
No CARD after 1+ months!!
As a new customer, I'm still waiting for my bank card. Despite receiving multiple emails and SMS notifications that my card is ready for collection at the branch, each visit confirms that it’s still in transit since July 16th. Today, I contacted the contact center and was directed to the courier company, which informed me that there is no delivery scheduled for me and they don’t have any records of my card. Given the poor service I’ve experienced, I’m considering switching to Standard Bank. I initially moved from Capitec to FNB, but the service here has been incredibly disappointing.
53 replies
21 months ago
exceptional poor service from Cape Gate FNB
As a new customer, I'm still without my bank card, and the situation has been incredibly frustrating. Initially, my card was mistakenly sent to the Gateway branch in Durban instead of the Cape Gate branch, causing a week's delay. After waiting another week with no updates from FNB, I visited the bank and discovered that my card had never left the Gateway branch and that the person handling it was on leave, with no backup in place. What frustrates me further is having to constantly follow up. The bank agent assured me that my card would be delivered by Wednesday. However, on Tuesday, I received an automated SMS and email saying my card was ready for collection. I drove 32 km, only to be told that these messages were automatic and my card wasn't actually there. The Cape Gate agent promised my card would be delivered on Wednesday, but I received no communication about another delay. On Thursday, she assured me my card would be ready for collection either on Friday, August 2nd, or Monday, August 5th, but I received no further updates. I recently got another automated SMS and email saying my card has arrived, but I’m reluctant to drive another 30 km only to find out it’s another automated message. Overall, my experience with FNB has been extremely poor.
106 replies
21 months ago
Poor none existing customer from FNB Cape Gate
I want to express my frustration and disappointment regarding the delivery of my new account card. I app**** for the card approximately 3-4 weeks ago and was assured of delivery within 3-5 business days. Despite this, I have yet to receive the card. A consultant initially assured me that the card would be delivered promptly. However, upon returning to Cape Town from Johannesburg, I visited the branch only to discover that my card was at a branch in Durban. The branch consultant promised that someone would contact me to arrange the card's collection, but another week has passed with no follow-up. Today, I went to the branch once more, and once again, no one seemed to know the whereabouts of my card. I was merely asked to request a new card, which will supposedly take another 3-5 business days. This continuous lack of communication and inefficiency has forced me to transfer my salary to another bank just to access my funds. This experience has been extremely disappointing and inconvenient. I have never encountered such poor service from any other bank and am now questioning the level of service I can expect as a new client.
56 replies
21 months ago
Poor customer service!
After a month of trying to set up my application, I’m constantly encountering issues with additional documents or errors on the application. I contacted the call center and spoke with Tishani from the new business team in PE, who was unhelpful and unable to provide any meaningful assistance. I then spoke with one of her colleagues, explaining that I had already submitted the newly requested documents but did not have a reference number. I called three different numbers trying to reach the medical aid team, but none of them could transfer me to the correct department. I’ve repeatedly sent the required documents through their website. The agency offered to help but asked me to note down their email address. I questioned why they couldn’t simply email me directly, as they already have my email on file. It’s frustrating because most customers don’t have a pen and paper handy to jot down information, which can lead to mistakes with names and other details. Tishani seems to lack basic customer service skills and needs to learn to listen and understand, rather than just responding. When I requested to speak with a manager, the agent merely transferred me to a colleague instead.
112 replies
25 months ago
worst service provider.
I received a call from a debt collection agency claiming that I owe money to Supersonic, which is ridiculous. I canceled my account in August 2021, and their team even collected the router. My account was fully paid, yet it has been turned over to a debt collection agency. Despite presenting all my statements and payments to the agency, they showed no interest. Their sole focus seems to be on collecting money that I do not owe to Supersonic. I would advise caution with this service provider
168 replies
27 months ago
Excellent service from Evon!
Evon provided excellent service. However, the client/credit provider (Nimble) keeps changing the installment amount, so I have to submit the same query every month or two.
58 replies
33 months ago
Excellent customer from Bafana Khoza
Dear Bafana Khoza, I wanted to take a moment to express my heartfelt appreciation for the exceptional customer service you consistently provide, even though I am not in South Africa. Your dedication to assisting me has truly left a remarkable impression. Your commitment to going above and beyond in ensuring that I receive the assistance I need is truly commendable. Despite the physical distance, you have managed to make me feel valued and supported through your attentive and responsive approach. Your impeccable customer service skills have not only resolved my queries but have also made me feel like a valued customer from afar. It's evident that you genuinely care about your customers and take pride in your work. Your dedication to consistently delivering your best reflects your professionalism and passion for what you do. You've managed to create a positive and lasting impact on me, and I am truly grateful for that. Thank you, Bafana Khoza, for setting such a high standard of customer service. Your efforts have not gone unnoticed and are deeply appreciated. Keep up the fantastic work! Warm regards, Anwar Alexander
60 replies
Review Distribution
5 Star
7 (29.166666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
17 (70.83333333333333%)