No Customer Service

On 1st Ocotber i contacted Vaal Mall Tyres , I drive a Gwm Steed 5 and wanted to fit a nudge bar , sport bar as side rails , i spoke to a Lady Chante , she then whatsapped me the invoice , i paid the money on the 1st of october 2019 , i was told it takes 2 days to get the parts , i mentioned that a cover will be installed by another company and if the bakkie is going to be there on the friday that i need to know the bakkie is ready before to for the cover , on friday i wasn't called once by any of the staff of Vaal Mall Tyres , i had to contact them i was told the bakkie will be ready by 15:00 when i got there at16:50 they were still busy , i had to make arrangement to get a lift there as the original arrangements were not kept , great service for spending nearly R16000 at Vaal Mall Tyres , believe me i will never send my worst enemy to your company