Unsatisfied client / Rudely Confronted

<p>On the 18/07/2016 I took my car to rotate the wheels, wheel alignment and balancing.  Because i am a woman I dont know all the tricks of the trade,but I do have common sense.  They told me I needed two new tyres because they cannot balance them, they said that they balanced the two front wheels.  While driving home felt the car was still steering to the left and very bumpy.  There is no sign of new balancing weights on the wheels.  I contacted them immediately and asked what they have done, they told me to come back the next day, which is today 19/07/2016.  Arriving there I explained my situation to Michael.  He could not help me and called the owner  Victor.  Before I could explain to him what my situation is, he looked at my tyres and confronted me, saying they dont need to take off wheel balancing weights to balance the wheels.  I tried explaining my situation and telling him that my car is still steering left.  While I was trying to explain they rudely interrupted me and tried to convince me otherwise. They had me so upset, I started crying.  He said he would re-check the tyres but I would have to pay again.</p> <p>The fact that I was laughed at by staff while driving away, upset me more than the fact that i wasnt helped in a professional manner. There is still no clearance or a solution.</p> <p> </p>