Active since Jun 2016
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4 reviews103 months ago
Unable to complete requested upgrade
I have been struggling with an upgrade since 17 October 2017. I am due for an upgrade on a smartinternet deal, and so went in store(Vaal Mall, Vanderbijlpark) to do the upgrade. There the sales person Sondo tells us that the deal cannot be changed from data to voice. I then go online and do the enquiry/ upgrade online and get a confirmation email from Kelebogile Mafoko to say that the deal can be put through i should go to the store again. For two weeks going there almost everyday, trying to phone service people to help and standing in long cues, the other sales lady Tanya really tried to help me, but still no feedback from her. Then again today i went to the Vaal Mall store in Vanderbijlpark and ask another male sales person to assist me, He went to the back and told me again that the upgrade cannot be done and I should wait the contract out or apply for a new contract. So why does a person( Kelebogile) tell me that my upgrade can be done but then at the store they cant help me, couldnt they just have told me from the beginning we cannot help you do not waste your time. Why do they even give the option for upgrade if you cannot upgrade? I am dissapointed in the service and the false hope that was given to me. So therefore i am finishing my contract which ends January, and cancelling it.
61 replies
119 months ago
Unsatisfied client / Rudely Confronted
<p>On the 18/07/2016 I took my car to rotate the wheels, wheel alignment and balancing. Because i am a woman I dont know all the tricks of the trade,but I do have common sense. They told me I needed two new tyres because they cannot balance them, they said that they balanced the two front wheels. While driving home felt the car was still steering to the left and very bumpy. There is no sign of new balancing weights on the wheels. I contacted them immediately and asked what they have done, they told me to come back the next day, which is today 19/07/2016. Arriving there I explained my situation to Michael. He could not help me and called the owner Victor. Before I could explain to him what my situation is, he looked at my tyres and confronted me, saying they dont need to take off wheel balancing weights to balance the wheels. I tried explaining my situation and telling him that my car is still steering left. While I was trying to explain they rudely interrupted me and tried to convince me otherwise. They had me so upset, I started crying. He said he would re-check the tyres but I would have to pay again.</p> <p>The fact that I was laughed at by staff while driving away, upset me more than the fact that i wasnt helped in a professional manner. There is still no clearance or a solution.</p> <p> </p>
0 replies
120 months ago
Out of stock?????
<p>Sweet and short we upgraded out hd pvr to an explora on the R899 special what four months ago and is still having problems...ok so they said its the smart lnb giving problems,we phoned last week monday for a call out which costs R350 - R400. and they said its under warranty and dont have stock and is waiting on multichoice. When we phoned another accredited installer in our area they said that multichoice does have stock... henberg said that we are under warranty with them so we can only get it through them? is this true and why are we still waiting for a technician to come out?maybe multichoice is to blame? can someone please assist in this matter...we pay every month and cannot watch half the channels because of the poor quality on screen. we are really considering just cancelling everything at this point.</p>
53 replies
120 months ago
Expensive and terrible customer service
<p>Sweet and short we upgraded out hd pvr to an explora on the R899 special what four months ago and is still having problems...ok so they said its the smart lnb giving problems,we phoned last week monday for a call out which costs R350 - R400. and they said its under warranty and dont have stock and is waiting on multichoice. When we phoned another accredited installer in our area they said that multichoice does have stock... henberg said that we are under warranty with them so we can only get it through them? is this true and why are we still waiting for a technician to come out?maybe multichoice is to blame? can someone please assist in this matter...we pay every month and cannot watch half the channels because of the poor quality on screen. we are really considering just cancelling everything at this point.</p>
0 replies
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0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (75%)
1 Star
1 (25%)