Worst , rude Customer service received

<p>Booked for a boat cruise for the 26 November 2016  @ 13:00 with Madelein Jacobs, the Person I dealt with to book the cruise . On Monday the morning on the 21 November I confirm on the same email where she confirmed booking of 13:00. On the day of the cruise she calls at 10 asking if we on our way since we booked for a 10 o'clock cruise. She refused to listen to my side of the story and was very rude even spoke in her own language (Afrikaans) I never even received an apology she kept saying it was a spelling error and when I demanded my refund she hanged up on me when i call back she would pick up and keep quiet I tried for a couple of times till I gave up. I want her to be dealt with and I want my refund. Never in my life have I been so disrespected never.</p>