VUT TERRIBLE GOVERNANCE AND ADMINISTRATION

I have mistakenly paid R18371 to the Vaal University of Technology (VUT) Research & Innovation Account on the 12th of June 2025 and I still have not received my refund to date even after mentioning this affecting my debit orders for the month. The Assistant Accountant, Ms Maserame Mamaseli does not reply to me emails or give me a timeline of when she's refunding me.