VHI - unresponsive

I have been a member of VHI for 8 years. I have never used their services as I found them to be more expensive than travel companies. I have been wanting to cancel my membership for a while now. When I tried to cancel a year or so ago, I was told about my "bonus" that I would lose so I stuck with them. However after still not being happy with some of the quotes given to me, I decided to cancel my membership.

On 22 December 2025, I sent an email to them indicating that I want to cancel my membership. I sent another email on 29 December 2025 indicating that I did not receive any response from them and that i consider my membership as cancelled effective immediately. It is 31 December 2025 and to date i have not received an acknowledgement of my email, but on 29 December 2025, they conveniently withdrew my membership fee, again without my permission as this fee payment was to be paid on the last day of the month.

I am so frustrated with the unprofessional behaviour of this company.