VAG Spec Centre Menlyn Services have deteriorated

I would like to share my experiences with this company and advise against taking your vehicle there. Last year, I took my bakkie in because there was a noise coming from the pulleys. I submitted warranty claims to address what I believed were incorrect diagnoses, but the noise was never resolved. Their communication is also very poor. Often, I would be informed at the last minute, around 5:00 PM, that my vehicle was not ready.

On one occasion, I visited the shop after not receiving any updates, only to find my bakkie parked and scheduled to be attended to the following day without any notification to me. Two weeks ago, I made another claim to address the noise, which they attributed to a faulty air conditioning compressor. After they replaced it, the noise continued.

I ended up taking my bakkie to another shop for a diagnosis, where they identified the actual problem: the alternator needed reconditioning. Once that was fixed, my vehicle was finally running well. Unfortunately, I had to pay for this out of my pocket because my warranty stated they could not cover more than two claims for the same issue. I am extremely disappointed with my experience.

Things have deteriorated there!!!