I am extremely disappointed with the service I received from Vagspec.

I am extremely disappointed with the service I received from Vagspec. I took my Audi Q5 in for an oil pressure warning issue. The vehicle was kept there for an entire week. During that time, I was advised that they needed to:

Do an oil service

Replace the left CV

Do a wheel alignment

Replace the fan belt, tensioner, alternator pulley and idler pulley

Every time I followed up, I was told they were busy working on the CV, belts and pulleys, and that I would only receive the car the following Monday because they were waiting for an oil pressure switch they had ordered.

I specifically asked what was wrong with my current oil pressure switch, which was only two weeks old and supp**** by Audi East Rand. I never received a clear answer to that question.

On Monday, I was then told that they had only done the oil service — none of the other work they had previously said they were busy completing had actually been done.

When I spoke directly to the technician, he told me he had refitted my existing oil pressure switch. I then asked whether a proper mechanical oil pressure test had been done to isolate the low oil pressure problem. He said yes. However, when I requested the actual pressure readings at different RPMs and operating temperatures, I was sent a VCDS video instead of physical mechanical gauge readings.

After collecting the vehicle and driving back to work, I discovered an oil leak when leaving later that day — something that was never there before the car went in.

For a company that markets itself as Audi specialists, this experience was extremely unprofessional. There was poor communication, no transparency regarding diagnostics, and no proper accountability.

I have kept all WhatsApp messages and voice notes relating to this matter should there be any attempt to misrepresent the situation.

Very disappointing experience overall.