VAG Spec Randburg Centre Poor Service and mismanagement.

I am writing to express my deep disappointment and frustration with the service I am receiving from VAG Spec Centre Randburg VAG Spec Randburg Centre,I am extremely disappointed with their service I took my car to VAG SPec for a gearbox services, Prior to the gearbox service, my vehicle was in excellent condition, with no issues related to the gearbox or transfer case. However, after the service, I began experiencing a knocking noise when driving uphill or over speed humps. Initially, I did not suspect the gearbox or transfer case, as I trusted that VAG Spec had carried out the service correctly. Instead, I assumed the issue was with the control arms and requested a quotation from VAG Spec for their replacement. However, their pricing was too high, so I opted to have the lower control arms replaced at Tyremart instead. During a wheel balancing and alignment check at Tyremart, a technician identified the same knocking noise and suggested that it could be related to the gearbox or a connected component. Concerned, I returned the vehicle to VAG Spec for further inspection. To my surprise, I was informed that the noise was coming from the transfer case. What concerns me most is that an employee named Catt (or Catherine) falsely claimed that her colleague, Vincent, had previously informed me about a transfer case issue and that I allegedly responded, “I will fix it bit by bit.” This statement is entirely false. I never had such a conversation with Vincent or anyone else at VAG Spec regarding the transfer case. If Vincent was aware of a transfer case issue, why did he proceed with servicing the gearbox? Why was I allowed to bring the car back for inspections if they already knew the cause of the noise? Additionally, I was questioned about why I had not identified the problem earlier. However, the noise only occurred when driving uphill or over speed humps, and since I work from home, I do not drive my car daily. I also requested a mechanical or diagnostic report prior the service was performed, but VAG Spec failed to provide one. I have WhatsApp chats records as proof of my communications with them. Given these circumstances, I requested that VAG Spec Centre Randburg repair my vehicle. If they are unable to do so, they should cover the cost of a new transfer case. VAG Spec is refusing to do so, I have escalated the matter to their manager by the name of Albert in the hopes of reaching a resolution. However, he is telling me that his company is a 5star RMI approved workshop, I should refer the case to Ombudsman. I referred the case to Ombudsman (MIOSA) on the 1st of April 2025 and it is under investigation, Despite awaiting a response from MIOSA today the 22 April 2025 i received a text from their manager Albert requesting me to collect my vehicle otherwise he will have to charge a storage fee of R350 per day, The manager is becoming arrogant. Before choosing VAG Spec, I unfortunately did not check customer reviews. Had I done so, I would have realized that many customers have expressed dissatisfaction with their service. As a paying customer, I expect professionalism, transparency, and accountability when something goes wrong. This situation has significantly disrupted my life, inconveniencing me both personally and professionally. It is unacceptable for your company to withhold my car for this length of time, my vehicle has been in their possession for 38 days till date and this ongoing delay has made my day to day life unnecessarily difficult and stressful, I am fully prepared to take further action.... It's clear that my patience is being tested by the continued lack of action. I am reporting this matter to X-Repo Channel 157.