Poor Service

I texted them at 11:54 to say I've landed. I had requested to have the car at the parking 3H by 12:10 since I had an appointment at 13:00. The driver only dropped off the car at 12:30 giving the same stupid usual reason "stuck in traffic" on a Sunday at 12pm🙄🙄 The car was having an unpleasant smell - IF YOUR DRIVERS SMOKE, DON'T LET THEM DRIVE OUR CARS.... I don't smoke for that matter. Before handing the keys over to the driver I stated that any water bottle(s) found in my car should be left as is. When I collected my car no water bottle could be found. There's a reason why I made that request.