Dirty facilities and racism

The worst experience ever at a spa: - The change room toilets had so much rust and were not clean. - The seating in the change room was visibly dirty, it seems the upholstery hasn't been cleaned in years - There was only 1 hair dryer - Some of the jets in the jacuzzi weren't working. - The pool had a lot of dirt in it, especially the floor of the deep end and the ledge seat along the side of the pool - The steam room wasn't working - During the 60 minute massage the power went on and off multiple times which was the opposite of relaxing as the lightung changes from dim to harsh bright overheard lighting and back again about 6 times - They got my food order wrong - The tissue box in the change room was empty

My daughter and I were welcomed warmly by front desk and booked in for our treatments. I returned from the bathroom to find her being attacked by an old lady at the pedicure station. Apparently she's one of the owners, and had also come to get her nails done. She didn't have the professional courtesy or manners to wait until I arrived to address the matter with myself as the adult, but instead chose to drive my daughter to tears demanding to know her age and shouting at her that no under 18s were allowed.

I stated that at no point were we told she's not allowed to have a Mani or that it was against the rules. Otherwise we would have left in the beginning. She then went on to say there's often naked men wandering around. I stated the fact that the place was completely empty except for us but if they had told us it's a nude facility, that I wouldn't want to be there myself either. I asked what her solution is since they already started her nails and that the place was empty despite it being Christmas week. She refused to let her finish her nails and asked us to leave. I told her it's her place so we'll respect the rules and leave but that it's been an extremely unpleasant experience. She didn't care. She carried on having her nails done. The manager was lovely and apologised to us profusely. Apparently other children have been allowed before, but they were white. So, very sadly, it's a race issue. We also had other the******s come after us to apologise for the traumatising experience and who also confirmed that there's institutional racism at this so called 4 star hotel and spa.