DO NOT BOOK WITH VALLEY LODGE & SPA NO REFUND EVEN THOUGH CANCELLED IN TIME

Item: Valley Lodge & Spa
Rating: 1
Author: Vicky F

Accidentally booked a booking and let them know within 4 hours. R7793.80 taken from my credit card & now they won't even allow 50% cancellation as per their cancellation fee policy. General manager Wicus insists on disrespecting me by not returning my calls for a month & then responds with threatening and unprofessional " I don't like the tone of this email!" when I informed him I will inform the public of this behavior.

Can I refer this communication to my legal department?

Regards

Wikus

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