VALR
2|135 reviews
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Daniel Ben-David
1 reviews | Active since Member
29 Jan 2026, 13:07
Crypto wallet was cleared at VALR
My VALR wallet was cleared out no help from them ,
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Daniel Ben-David's updateReviewer Update
29 Jan 2026, 15:00I am writing this to express my absolute outrage at the treatment I have received from VALR over the past two months. I have been a loyal user of this platform for over 6 years, using the exact same login credentials without issue—until recently.
One day, I was suddenly unable to log in to my account. I immediately contacted the VALR support team, but instead of helping me regain access to my funds, I was sent in circles for two months. The delay was constant, and the "assistance" was nonexistent.
Now that I have finally managed to get back into my account, the reason for the delay seems clear: all of my money has been cleared out.
What is most disturbing is that I have 2FA (Authenticator App) enabled for extra protection. Despite this security measure being active:
Significant transactions took place without my authorization.
I received zero notifications—no emails, no SMS, and no app alerts—that my funds were being moved.
I was locked out of my account exactly when these unauthorized activities were likely occurring.
It appears my account was compromised or drained while VALR support intentionally stalled my access. I am demanding a full investigation into how transactions bypassed my 2FA and why I was not notified.This loss amounted to what once was 420k worth of crypto currency.
One day, I was suddenly unable to log in to my account. I immediately contacted the VALR support team, but instead of helping me regain access to my funds, I was sent in circles for two months. The delay was constant, and the "assistance" was nonexistent.
Now that I have finally managed to get back into my account, the reason for the delay seems clear: all of my money has been cleared out.
What is most disturbing is that I have 2FA (Authenticator App) enabled for extra protection. Despite this security measure being active:
Significant transactions took place without my authorization.
I received zero notifications—no emails, no SMS, and no app alerts—that my funds were being moved.
I was locked out of my account exactly when these unauthorized activities were likely occurring.
It appears my account was compromised or drained while VALR support intentionally stalled my access. I am demanding a full investigation into how transactions bypassed my 2FA and why I was not notified.This loss amounted to what once was 420k worth of crypto currency.
DB
Daniel Ben-David's update29 Jan 2026, 15:00
Reviewer Update
I am writing this to express my absolute outrage at the treatment I have received from VALR over the past two months. I have been a loyal user of this platform for over 6 years, using the exact same login credentials without issue—until recently.
One day, I was suddenly unable to log in to my account. I immediately contacted the VALR support team, but instead of helping me regain access to my funds, I was sent in circles for two months. The delay was constant, and the "assistance" was nonexistent.
Now that I have finally managed to get back into my account, the reason for the delay seems clear: all of my money has been cleared out.
What is most disturbing is that I have 2FA (Authenticator App) enabled for extra protection. Despite this security measure being active:
Significant transactions took place without my authorization.
I received zero notifications—no emails, no SMS, and no app alerts—that my funds were being moved.
I was locked out of my account exactly when these unauthorized activities were likely occurring.
It appears my account was compromised or drained while VALR support intentionally stalled my access. I am demanding a full investigation into how transactions bypassed my 2FA and why I was not notified.This loss amounted to what once was 420k worth of crypto currency.
One day, I was suddenly unable to log in to my account. I immediately contacted the VALR support team, but instead of helping me regain access to my funds, I was sent in circles for two months. The delay was constant, and the "assistance" was nonexistent.
Now that I have finally managed to get back into my account, the reason for the delay seems clear: all of my money has been cleared out.
What is most disturbing is that I have 2FA (Authenticator App) enabled for extra protection. Despite this security measure being active:
Significant transactions took place without my authorization.
I received zero notifications—no emails, no SMS, and no app alerts—that my funds were being moved.
I was locked out of my account exactly when these unauthorized activities were likely occurring.
It appears my account was compromised or drained while VALR support intentionally stalled my access. I am demanding a full investigation into how transactions bypassed my 2FA and why I was not notified.This loss amounted to what once was 420k worth of crypto currency.