Extremely Poor Service and No Delivery Feedback – Online Freezer Order

Good Day,

I am writing to express my frustration and disappointment with the service I have received regarding my freezer order placed online with Makro.

I placed the order approximately two weeks ago and was informed that the delivery would be handled by Value Logistics. Since then, I have experienced continuous delays, miscommunication, and a complete lack of proper customer updates.

Last week I was promised that the freezer would be delivered on Saturday. The delivery never happened and there was no communication to inform me of any delay.

After calling multiple times, sending emails, and logging a complaint on HelloPeter, I was contacted and informed that Value Logistics only delivers on Mondays and Tuesdays, and that my delivery would take place on Monday, 9 March 2026.

On Monday I received a call from Value Logistics confirming that the freezer would be delivered that same day. I waited the entire day and once again no delivery was made and no communication was provided.

When I called again, I was told there was a strike. However, there was no strike in my area, which makes the explanation questionable.

I then requested that a manager contact me. The manager called once but it was a missed call while I was at work. I immediately called back and asked that the manager return my call as I was now available, but to this day I have still not received a call back.

During one of my calls I could hear the manager in the background telling Lorna (from Value Logistics) to call me, but despite this, no proper follow-up or explanation was provided.

To make matters worse, I have now received an email stating that the freezer will be delivered on Saturday, even though I was previously told that Value Logistics only delivers on Mondays and Tuesdays. This level of miscommunication is extremely frustrating.

At this point I feel completely ignored as a customer. I have been waiting for two weeks, making multiple calls and sending emails just to get clear information about my order.

This is not the level of service one expects from such a large retailer like Makro. In my experience, Game provides far better service with reliable next-day delivery and proper customer communication.

AND IF VALUE LOGISTICS ONLY DELIVERS ON MONDAY AND TUESDAY WHO IS GOING TO DELIVER THE FREEZER THIS SATURDAY OR IS THAT ALSO A LIE?(AS PER THE CONSULTANT I SPOKE TO ON THE RECORDED LINE)

I am requesting the following urgently:

Clear confirmation of the exact delivery date of my freezer.

Proper communication from a manager explaining the delays.

Assurance that this matter will be resolved immediately.

I expect urgent feedback as this situation has already gone on far too long.

Regards, Taylor Kleinsmith