Pathetic service!!!

According to Makro's emails, the order was handed to Value Express Logistics on 24 December 2025. After numerous emails, phone calls etc, Makro gave me courier company details. I checked my order on waybill no given and showed on delivery in the morning! I phoned courier company for them to confirm it will be delivered before 5pm Friday afternoon. I phoned them again after 4pm and no one could get hold of the driver. At 17h30 still nothing. Can't axess their website, nor can you get hold of them telephonically. It's pathetic service!!!!! Waiting more than 2 weeks for order!!