Value logistics is sinking ship.

I reported the issue to Makro customer support, I was informed that a return request had been initiated,

Subsequently, a collection was arranged through Value Express, however the return collection process has been extremely disorganized and unsuccessful due to: Multiple missed collection appointments Repeated assurances that the item would be collected which was not honoured A driver ultimately being sent to an incorrect address approximately 30km away

This is particularly concerning given that the same logistics company successfully delivered the item to my correct address initially.

I honestly don’t know how Value Express, run by Steven Gottschalk, managed to secure logistics contracts with major retailers like Makro/Game

If you spend just a few minutes reading through Makro’s customer reviews, a very clear pattern appears. Over and over again, customers are complaining about delayed deliveries, poor communication, and extremely frustrating experiences once an order is handed over to Value Express.

Retailers work hard to build trust with their customers, but that trust is quickly damaged when the delivery experience falls apart. Unfortunately, that seems to be happening far too often with Value Express. The logistics partner you choose becomes part of your brand experience, and right now it feels like Value Express is dragging Makro’s reputation down with it.

I strongly believe Makro should seriously review their logistics partnerships. When the same complaints keep appearing across multiple reviews, it’s not just a once-off mistake it points to a systemic issue that needs attention. (If Temu in China can deliver from there with Buffalo on time every time.) this could be a good partnerships for our big retailers.

Customers expect reliability, communication, and accountability when they order from a major retailer. Until the logistics side improves, those expectations simply aren’t being met.

Makro has built a strong brand over the years, and it would be a real shame to see that reputation continue to suffer because of a delivery partner that doesn’t appear able to meet the standard customers deserve.