Extremely Disappointing Experience with Valumax Landlord and Agent in Soshanguve Block VV

I am deeply disappointed by the treatment we received from our landlord Billy Mamorare, who is affiliated with Valumax, and the rental agent Monica in Soshanguve Block VV.

From the moment we moved into the property, communication was practically nonexistent. We were never provided with a lease agreement, and despite several requests, we never received any monthly utility bills or clear breakdowns of what we were expected to pay.

On 28 June 2025, we informed both the landlord and the agent of our intention to vacate the property . Instead of facilitating a smooth handover, the landlord showed up to paint the yard walls—while I was visibly pregnant—and insisted that we clean the entire house before leaving, which we respectfully did.

We were told that our deposit would be refunded after receiving the utility bill, supposedly by 7 July 2025. That date has come and gone, and not only have we received no refund, but the landlord is now ignoring all our calls and messages. The agent, Monica, is equally unhelpful—she cannot provide a contract or even a utility statement, simply claiming we must pay whatever amount appears on the statement without any explanation or breakdown.

This experience has been both stressful and unfair. We held up our end of the agreement, despite never being given a formal contract or proper communication. The withholding of our deposit without explanation is unacceptable.

Tenants beware—this landlord and agent display an alarming lack of professionalism and accountability. I would not recommend renting through Valumax in Soshanguve Block VV under the management of Billy Mamorare and Monica.