VERY DISSAPOINTING SERVICE AND COMMICATION.

I don't like writing reviews so I am going to keep this very short. I had a bad experience in regards to comminication. The process was very slow. They asked for full payment prior to delivery and installation of the window of which I did do. The team arrived and did not have a long enough step ladder. They then blamed us for not removing the burglar bars. I asked the representitive to please remove the bars and that I would pay entra. This would have taken them a few minutes as the bars come off with a spanner. The representive then called the team to go back of which they did not after admitting they did not have a long enough ladder to do the work ion that day. We now sitting with another week of delay. When I called to discuss this with management they told me they could not assist me and basically made me look like the bad one. They all stick together as a team and treat clients as a number and not a client. As a director of my own company I would have handled this differently. Very dissapointing, I will not be using their services again!